Training & Development Specialist - Operations

Company Summary Statement

As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview

Each Training & Development Specialist –Operations develops and delivers job-specific training to PPL employees within the operations field. The job-specific training provided is intended to teach the theories, work procedures and practices, and tasks performed for a specific position. This position typically provides training to disciplines such as Transmission System Operators and Distribution System Operators and may include other support or related positions. Each Training & Development Specialist – Operations position typically supports multiple disciplines. As a subject matter expert, this position also supports the organization's emergency response activities (e.g. Storm Restoration) and serves in an advisory capacity for equipment specification, procedural development, and investigations.

Responsibilities

• Design, develop, and continually update instructor-led training using a Systems Approach to Training courses including: presentation materials, participant materials and handouts, instructor guide, skills building exercises, written exams, and performance examinations per the NERC, ISO-NE, and PJM standards and operating procedures.

• Conduct or facilitate the delivery of instructor-led training using adult-learning principles and in a manner that promotes safe and effective performance on the job and encourages understanding and long-term retention.

• Research, develop scenarios for, design, program, and execute simulations suitable for classroom or training lab use appropriate to support the hands-on portions of training delivery and assessment of student performance.

• Evaluate participant performance and the effectiveness of training through administration of written and skill-based evaluations and through intentional observation of employee performance in the classroom and while performing skill-based training exercises. Provide feedback orally and in writing to the employees and management.

• Serve as a consultant for internal customers in learning, process, and change management. Collaborate and foster a good relationship with the internal and external stakeholders.

• Prepare and execute annual training schedules including: preparation of course schedule and participant schedule, coordination of communications, inventory and ordering of all materials and supplies necessary to support delivery, coordination with annual budget process, individual preparation, and the coordination of all supporting logistics.

• Process accurate and timely training records as necessary to ensure that the company's tracking systems are current.

• Perform emergency duties (e.g. Storm Assignment) and serves in an advisory capacity for equipment specification, procedural development, and investigations appropriate to the technical discipline for which the position will be providing training. Presence in the office/on-site to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

• All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive.

• May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.

• The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

• Performs other duties as assigned

• Complies with all policies and standards

Qualifications

1. Bachelor's Degree in Engineering, Technical Discipline or related discipline plus 7yrs  OR  an equivalent combination of education and experience on a year for year basis is required. 

2. Excellent presentation and communication skills.

3. Proficient in the use of Microsoft Office programs: Microsoft Word, PowerPoint, Outlook, and Excel. Technically savvy with computers, mobile technology, and software.

Preferred Qualifications

• Experience in programming and executing GE/Alstom simulators for the purposes of Transmission or Distribution training.

• Instructor and/or instructional systems designer with experience (certification in instruction or instructional systems design a plus)

• NERC and PJM Transmission Operator Certification.

• Experience preparing written presentations, procedures, manuals, with very good written communication skills.

• Experience conducting formal presentations and excellent facilitation skills.

• Experience developing training following ISO-NE/PJM/NERC standards

• A.S. or B.A. degree in an electrical discipline.

• Qualified Distribution or Transmission System Operator with all appropriate training, certifications, qualifications, or licenses for the State in which he/she was qualified as a System Operator plus two (2) years of experience in Electrical Distribution System Operations.