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Avion Hospitality

Hotel management and advisory services

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Administrative SupportUpdated on Nov 14
Full-timeKansas City, MO, USANo salary listedIn-person

About the Job

Requirements

  • Experience in a hotel or related field is preferred.
  • A high school diploma or equivalent is required.
  • Ability to type 55 words per minute.
  • Proficiency with Microsoft operating systems, GXP, and other hotel systems.
  • Ability to convey information and ideas clearly.
  • Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
  • Effectiveness in handling workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
  • Ability to assimilate complex information and data from disparate sources and consider, adjust, or modify it to meet the constraints of a particular need.
  • Effectiveness in listening to, understanding, clarifying, and resolving concerns and issues raised by coworkers and guests.
  • Ability to work with and understand financial information and data, and perform basic arithmetic functions.

Responsibilities

  • Perform basic administrative functions in the Housekeeping department and help ensure efficient department operations in accordance with company standards.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with company standards and scheduling requirements, including possible weekends and holidays based on business demands.
  • Maintain personal appearance and grooming in compliance with the dress code and wear a name tag while working, in accordance with brand standards.
  • Comply with company standards and regulations to support safe and efficient hotel operations, and remain familiar with company policies and house rules.
  • Answer incoming telephone calls.
  • Keep files updated and organized.
  • Order materials and supplies as necessary.
  • Deliver hotel items to guest rooms in response to guest requests.
  • Collect and distribute department boards and tasks as requested by Housekeeping Leaders.
  • Log and maintain purchase order records.
  • Dispatch work orders and guest requests using appropriate hotel systems.
  • Process and file log sheets.
  • Participate in department inventories.
  • Attend meetings and take minutes as required.
  • Ensure associates are attentive, friendly, helpful, and courteous to guests, managers, and fellow associates.
  • Perform other duties as required.
  • Access back-of-house areas and sensitive information; occasionally interact with guests or colleagues without supervision.
  • Access and control sensitive hotel areas, including master keys, guestrooms, storage, and secured filing cabinets.
  • Maintain a high level of trust and responsibility, represent the company with good character, and exercise sound judgment.

Desired Qualifications

  • Experience in a hotel or related field.

About the Company

Avion Hospitality

Hotel management and advisory services

Avion Hospitality is a hospitality company providing hotel management, operations, and advisory services for owners and investors. Its work spans property operations, sales and revenue strategy, food and beverage, accounting, human resources, and asset support. The portfolio includes select-service, full-service, and lifestyle hotels across multiple brands and markets. Avion operates in third-party hotel management, running properties on behalf of owners rather than functioning as a consumer hotel brand and connecting property-level guest service with portfolio-level commercial strategy and financial oversight. Brand standards and owner objectives must be translated into property-level execution.

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