Recruiting: VA - Richmond, United States of America, Richmond, Virginia

Principal Associate, Product College Learning Consultant

As a member of the Learning Consulting & Design team for Product College, the Principal Learning Consultant will be responsible for partnering closely with key business partners and Product leaders across Capital One to assess performance needs, design learning offerings, and measure the success of ongoing or stand-alone learning programs. This role will own the partnership with key stakeholders to translate business priorities into effective & engaging learning materials, with a focus (though not exclusively) on digital-first learning methods. This role will also focus on collaborating with other Principal Consultants within both Product College and the broader group of Colleges within the Job Family Learning team, in order to streamline processes, share best practices, and stay up to date on emerging evidence-based learning & Product industry trends.

Summary

This role is a great fit for you if:

• You take a consultative approach to your work projects and can act as the learning Subject Matter Expert for non-learning stakeholders, successfully understanding their needs and recommending strategic solutions

• You have expertise in needs analysis, learning design, and learning measurement, and can both vision & execute on an end-to-end learning delivery

• You know how to balance learning best practices with business needs & constraints, serving as a trusted partner to key business stakeholders

• You value creating learning experiences that are both effective and engaging, solving business needs while delighting and engaging the learner

Key Responsibilities

• Own the end-to-end learning strategy for specific programs and stand-alone offerings that support the learning & performance needs of Product associates across Capital One

• Identify and create learning offerings in partnership with key stakeholders, both internal to Product College and external, to deliver on a learning strategy aligned to Capital One’s Elevate Product priorities

• Increase the effectiveness of learning solutions by identifying and recommending format/modalities that create an optimal learning experience and demonstrate an understanding of adult learning principles

• Design and develop curriculum, programs, learning materials, and performance support tools (including self-study, classroom, e-Learning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design)

• Demonstrate an aptitude for, knowledge of, and agility with new learning technologies

• Represent the Product College Learning Consulting & Design team in broader project efforts, ensuring that the end-to-end of the learning experience is considered alongside project timeline goals

• Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs

• Partner with other Learning Consultants and Instructional Designers on the team to support the ADDIE process, as appropriate

• Create evidence-based assessments and evaluation methods

• Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.

Basic Qualifications

• High School Diploma, GED or equivalent certification

• At least 3 years of experience in Training Design and Development

• At least 3 years of experience with learning content development tools (Articulate 360, Adobe Captivate, Adobe Design Suite, and Camtasia)

Preferred Qualifications

• At least 4 years of Training Design and Development for digital modalities

• At least one year of experience in UI/UX and graphic design

• At least one year of experience with mobile content creation, curation and delivery 

• At least one year of experience with Adobe Creative Suite (InDesign, Photoshop, and video editing software)

• Project Management Professional Certification or knowledge of Agile methodology

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).