Full-Time
Policy & Compensation Manager
Updated on 4/25/2024
Food delivery from restaurants and groceries
Consumer Goods
Junior, Mid, Senior
London, UK
Required Skills
Communications
Financial analysis
Excel/Numbers/Sheets
Requirements
- Experience in fraud, compliance, operations, finance, consulting or similar
- Data driven and detail oriented with excellent analytical skills, commercial acumen and understanding of how a marketplace model operates
- Experience in financial analysis and ability to tie the strategy to financial outcomes
- Capable of building and maintaining strong effective relationships with a wide range of stakeholders across organisational boundaries, markets and languages
- Able to communicate with and influence a range of stakeholders
- Experience working with large data sets/visualisation tools, particularly on Google Sheets / Excel
- Able to identify risks, make appropriate decisions and take relevant timely actions
- Happy working in a fast-paced environment and adapt to changes quickly
- Proven experience in managing multiple tasks/projects simultaneously; able to prioritise effectively
- Is curious and intellectually honest - can articulate problems logically
Responsibilities
- Define and maintain consumer-facing policies that impact compensation costs, including for Deliveroo’s newly launched Retail (Shopping) vertical
- Identification of compensation policy opportunities and development of new policies, working with a number of different stakeholders across Deliveroo’s core functions
- Analyse, report and identify trends in compensation and refunds cost (e.g. refunds, credits, operational losses/defects)
- Project manage policy workstreams, with effective stakeholder management and communication
- Designing consumer policies to meet company objectives and support new initiatives, initially focussing on policies that support Deliveroo’s Retail (non-food) offerings
- Reviewing policies to optimise for cost or customer experience
- Working with commercial, legal and policy teams to ensure policies are compliant across all markets
- Recommending partner specific policies to drive the right level of accountability and cost attribution
- Partnering with Trust teams to identify, analyse and tackle new vectors of abusive and fraudulent behaviours
- Partnering with Product and Tech teams to develop the customer experience
- Analysing data, identifying trends, creating hypothesis and escalating where appropriate
- Undertaking project management and governance of new policy roll-outs
Deliveroo is a good place to work because it operates at the intersection of technology and hospitality, utilizing a vast network of over 176,000 restaurant and grocery partners alongside 150,000 riders to offer efficient delivery services across various global markets. This expansive and dynamic environment fosters a culture of innovation and collaboration, providing employees with unique opportunities to contribute to a leading company in the food delivery sector.
Company Stage
Series H
Total Funding
$2.2B
Headquarters
, United Kingdom
Founded
2013
Growth & Insights
Headcount