Service Corporation International

Provides funeral services, cemeteries, & cremation

Office Manager

Administrative SupportConfirmed live in the last 24 hours

Full-timeToronto, ON, CanadaCA$25In-person

About the Job

Requirements

A high school diploma, GED, or completion of a diploma-training program at a college or technical school is required.
Two years of bookkeeping, general office, clerical accounting, and accounts payable experience are required.
A solid working knowledge of computers, Microsoft Office, email, the internet, and basic office equipment is required.
The role requires oral and written communication, problem-solving, multitasking, prioritization, attention to detail, flexibility, and the ability to function in a fast-paced environment.
The role requires compassion, integrity, and confidentiality.

Responsibilities

Manage and coordinate operational activities across two funeral home, cemetery, and/or crematory locations to provide quality services and products, meet client-family needs, maximize budgeted profit plans, and maintain positive employee relations.
Oversee accounts receivable collections; verify and pay accounts payable invoices; control cash receipts and deposits; maintain and disburse petty cash according to company policies; reconcile accounts; process cash advance checks and same-day check requests; make bank deposits; audit cash disbursement reports; and track capital expenditure authorizations.
Order office supplies, complete inventory counts, coordinate merchandise orders and receipt, and control storage inventory for vaults, markers, urns, and caskets.
Support location management by ensuring contracts and work orders are completed promptly and documented properly.
Schedule incoming orders and drivers for ambulate service; complete funeral and cemetery reports and files; and support Sales as needed, including using knowledge of Voice.
Ensure compliance with company policies and procedures, including Sarbanes-Oxley audits, Dignity University training, and Days Sales Outstanding requirements for financial and administrative areas.
Assist in preparing or overseeing funeral- and cemetery-related forms.
Review time cards and administer corporate payroll policies and procedures.
Administer local human resources processes, including processing new-hire paperwork, verifying pre-need sales licenses, and maintaining employee and other confidential files, including I-9s.
Ensure new associates receive new-hire orientation.
Pull monthly reports from the reporting site and create stack-ranking reports for key performance indicators.
Maintain vehicle records and licenses, process expense reports, update General Price Lists, and manage alarm system codes and working order.
Assist with funeral services and Making Everlasting Memories as needed.
Coordinate daily activities with the business unit and other departments, and train associates in proper administration of policies and procedures.
Serve customers by interacting with families professionally and compassionately; maintain and update customer records; update the company website with current obituaries and ensure obituaries are placed in newspapers.
Use customer feedback with Sales to improve location administration and strengthen individual associate performance.
Work at two different locations and perform other duties as assigned.

Our associates celebrate lives. We celebrate our associates.

Manages and coordinates the operational activities of two funeral home locations cemetery and/or crematory operation. Ensures the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.

JOB RESPONSIBILITIES

Accounting Function Oversight

Collections of all accounts receivable
Verifications and payments of all accounts payable invoices
Controls of receipt and deposit of cash payments received
Maintains petty cash account and disburses the same in accordance with company policies and procedures
Reconciliations of all accounts
Cash advance checks
Same Day Check requests
Bank deposits
Verifies/audits cash disbursement reports
Tracks Capital Expenditure Authorizations (CEAs)

Operational Activities

Orders supplies for the office and completes inventory counts
Coordinates the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets
Supports location management to ensure all contracts and work orders are completed in a timely manner with proper documentation
Schedules incoming orders and drivers for the ambulate service
Completes various funeral/cemetery reports and files accurately
Supports Sales as necessary requiring an understanding of Voice
Assures compliance with all Company policies and procedures to include
- Sarbanes Oxley (SOX) audit
- Dignity University (DU) training
- Day Sales Outstanding’s (DSO) related to financial and administrative areas
Assists in preparing and/or overseeing all funeral/cemetery-related forms
Reviews time cards and administers corporate payroll policies and procedures
Administers local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files (I9’s, etc.).
Ensures new associates receive new hire orientation
Pulls monthly reports from reporting site and create stack ranking reports for key performance indicators
Maintains vehicle records/licenses
Processes expense reports
Updates General Price Lists (GPLs)
Manages all Alarm Systems (codes, working order, etc.)
Assists with funeral services and “Making Everlasting Memories” (MEMs) as needed
Coordinates daily activities with business unit as well as other departments
Trains associates in the proper administration of policies and procedures
Services customers by interacting with families in a professional and compassionate manner
Maintains and updates customer records
Updates company website with current obituaries and ensures obituaries are placed in newspapers
Provides a collaborative, productive workplace environment for associate growth and development that instills pride, a sense of ownership, and the challenge to associates to exceed expectations
Behaves in a supportive way to enrich the work environment
Uses customer feedback in conjunction with Sales to improve location administration and strengthen individual associate performance
Performs other duties as assigned
candidate would be responsible for working at two different locations.

MINIMUM Requirements

Education

High school diploma, GED or completion of a diploma-training program at a college or technical school

Experience

Two (2) years bookkeeping, general office, clerical accounting, and Accounts Payable experience required

Knowledge, Skills and Abilities

Solid working knowledge of computers, MS Office, e-mail, internet and basic office equipment required
Excellent communication skills both orally and in writing
High level of compassion, integrity, and confidentiality
Problem solving skills
Ability to multi task and set priorities
Detail oriented
Must be flexible and able to function in a face-paced environment

Work CONDITIONS

Work Environment

Professional Dress is required when in contact with families.

Work Postures

Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

Working beyond “standard” hours as the need arises

Compensation :

Postal Code: M3L 1A2Category (Portal Searching): OperationsJob Location: CA-ON - Toronto

About the Company

Service Corporation International

Provides funeral services, cemeteries, & cremation

SCI is the leading provider of death care products and services in North America, operating funeral homes and cemeteries under the Dignity Memorial brand. It offers end-of-life services such as funeral planning, cremation, and cemetery property and services, delivering a consistent experience under Dignity Memorial. Its large, geographically diverse footprint with a mix of standalone and combined funeral-home/cemetery locations gives broad access and a standardized service offering. Its goal is to serve families with comprehensive, value-based death care and maintain market leadership in North America.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Houston, TX
Founded: 1962

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