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Mercier Consultancy Group

Italian Speaking Customer Service Agent

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Italian, spoken and written, is essential.
  • Professional proficiency in English is required for communication within the international office environment.
  • A valid EU passport or residency permit in Greece is required.
  • Previous customer service experience is required, ideally in consumer electronics or luxury goods.
  • A passion for high-tech appliances and commitment to premium customer experiences are required.
  • Problem-solving ability and the ability to work in a fast-paced environment are required.

Responsibilities

  • Provide customer support regarding Miele consumer electronics and home appliances.
  • Assist customers with technical inquiries, troubleshooting, and guidance on Miele products.
  • Communicate by telephone, email, and chat while maintaining the brand’s quality standards.
  • Process service requests and warranty inquiries accurately in the consumer electronics support portal.
  • Build customer relationships by providing personalized solutions and product recommendations.
  • Stay current on Miele technological advancements and product innovations to provide informed assistance.
  • Collaborate with internal departments to deliver support services.

About the Company

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