Service Corporation International

Provides funeral services, cemeteries, & cremation

Funeral Director

Food Service & HospitalityConfirmed live in the last 24 hours

Full-timeFort Wayne, IN, USANo salary listedIn-person

About the Job

Requirements

Graduated from an accredited school or college of mortuary science.
Hold a current Funeral Director license in the practicing state.
Hold a valid state driver's license with an acceptable driving record to operate company-owned vehicles.
Possess the ability to reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
Be process- and results-oriented, motivated to keep projects moving by removing obstacles and exploring alternatives.
Have a positive attitude, motivation to advance understanding of the industry and business, and self-motivation.
Build professional and trusting business relationships.
Demonstrate professional written and verbal communication skills.
Have public speaking skills and the ability to influence and gain consensus.
Be proficient using databases in automated processes.
Be proficient in Microsoft Office.
Be able to push and pull up to 150 pounds on flat and inclined flooring or ramps.
Be available for services outside normal business hours, including frequent nights and weekends.

Responsibilities

Compassionately facilitate funeral arrangement discussions with the deceased's next of kin and preside over visitation, funeral, and graveside services in accordance with family wishes, company expectations, and applicable laws.
Ensure compliance with mortuary, health, and vital statistics regulations within the funeral establishment.
Receive or initiate calls to the deceased's next of kin; obtain or confirm contact information, briefly discuss needs including languages, schedule arrangement appointments, and email appointment confirmations.
Perform removals or transfers when needed, care for the deceased respectfully, and update removal status in proprietary software.
Greet next of kin, escort them to the meeting space, initiate and facilitate arrangement conferences, assess needs, and summarize desired outcomes.
Discuss available life insurance and benefits, including veteran benefits, and promote funeral, cemetery, and crematory services and merchandise.
Transition arrangement conferences to a Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contracts; perform those responsibilities when no counselor/advisor is available.
Review and authorize merchandise and service contract revisions.
Confirm authorization to proceed with service arrangements and preside as master of ceremonies for visitation, funeral, and graveside services in a professional and caring manner consistent with company standards.
Be present for graveside services included in the purchase agreement and when the casket is placed in a grave, crypt, or burial vault; verify personal belongings are removed from the deceased before burial according to the arrangements.
Visually inspect the deceased, adjust casket dressing, attire, or makeup, or communicate concerns to preparation staff.
Inspect visitation, funeral, and graveside arrangements against contractual arrangements and next-of-kin expectations, initiate corrective action as appropriate, and provide instruction or guidance to services team members when needed.
Interact with families to fulfill death-care requests and obtain leads for pre-need services while interacting with families and guests.
Plan events, including resource planning and ordering music, flowers, or catering; produce memorial products such as scanned photos, memorabilia, stationery, electronic presentations, obituaries, and online memorials.
Prepare event rooms by setting up chairs, tables, flowers, guest books, and décor; clean rooms after events, store items, identify property needing repair, and deliver family memorabilia to homes.
Perform attendant duties when needed, including parking lot attendant, driver, usher, pallbearer, or courier.
Attend community or charity events when needed to represent and promote the location or market.
Work under general guidance, apply licensure in the business environment, comply with regulations, policies, and procedures, and collaborate with peers or a manager for assistance and guidance.
Discuss assignments, expectations, priorities, and deadlines; seek guidance and coaching from a manager; notify the manager when workload is light and volunteer for additional work.
Adjust effectively to new work structures, processes, requirements, or cultures and perform additional responsibilities as assigned.
Work indoors and outdoors in all seasons and weather, wear professional business attire when interacting with families, sit or stand for periods up to six hours per day, and frequently climb stairs.

Desired Qualifications

Industry experience is preferred.

Our associates celebrate lives. We celebrate our associates.

Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes; company expectations; and local, state, or federal laws. As the licensed Funeral Director, responsible for the compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s).

Job Responsibilities

Arrangements Conference

Receives or initiates call to deceased next of kin. Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation.
May perform removals or transfers adhering to company standards and processes. Cares for deceased in a respectful manner. Updates removal status in proprietary software.
Greets next of kin and escorts to meeting space. Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products.
Transitions Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion. In absence of an FSA/FSC, may perform FSA/FSC responsibilities.
Responsible for reviewing and authorizing merchandise and service contract revisions.

Directing Services

Confirms authorization to proceed with service Arrangements. Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Shall be present for graveside services included in the purchase agreement. Shall be present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.
Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff. Visually inspects Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations; initiates corrective action as appropriate; may provide instruction or guidance to services team members.
Interacts with the family to fulfill the death care requests. While interacting with family and guests, obtains leads for pre-need services.

Event Planning

Perform a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests. Produces MeM products that may include scanning photos, ordering of memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials. Prior to event, prepares event room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor. Post event cleans chairs, tables, floors, proper storage of items, identifies property in need of repair, and courier/deliver family memorabilia to home.
May perform a variety of attendant duties including but not limited to parking lot attendant, driver, usher, pallbearer, or courier.
May attend community or charity events to represent and promote the location or market.

General

Works under general guidance. New associates are learning to apply licensure to business environment complying with regulations, policies, and procedures; work may be peer reviewed for accuracy, quality, and education; collaborates with peers or manager for assistance and guidance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations.
Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Notifies manager when workload is light and volunteers for additional work. Adjusts effectively to work within new work structures, processes, requirements or cultures. Additional responsibilities as requested or assigned.

Minimum requirements

Education & Licenses

Graduated from an accredited school or college of mortuary science
Current Funeral Director license within the practicing state
Valid state driver’s license with an acceptable driving record required to operate company owned vehicles

Experience

Industry experience is preferred

Knowledge, Skills & Abilities

Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations.
Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated
Ability to build professional and trusting business relations
Professional written and verbal communication skills
Public speaking skills with the ability to influence and gain consensus
Proficient using databases in automated processes
Proficient MS Office skills

Work conditions

Environment - Work is both indoors and outdoors during all seasons and weather
Attire - professional business attire required when in contact with families
Postures – Frequent continuous period of time sitting or standing up to 6 hours per day; frequently climbing stairs to access buildings
Physical Demands – Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps
Hours: Flexibility of availability may be necessary as services may occur outside of normal business hours and working nights and weekends is frequently necessary

Postal Code: 46808Category (Portal Searching): OperationsJob Location: US-IN - Fort Wayne

About the Company

Service Corporation International

Provides funeral services, cemeteries, & cremation

SCI is the leading provider of death care products and services in North America, operating funeral homes and cemeteries under the Dignity Memorial brand. It offers end-of-life services such as funeral planning, cremation, and cemetery property and services, delivering a consistent experience under Dignity Memorial. Its large, geographically diverse footprint with a mix of standalone and combined funeral-home/cemetery locations gives broad access and a standardized service offering. Its goal is to serve families with comprehensive, value-based death care and maintain market leadership in North America.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Houston, TX
Founded: 1962

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