Packaged/SaaS App Engineering Lead

Project Role : Packaged/SaaS App Engineering Lead
Project Role Description : Own the design and evolution of packaged or SaaS solutions, overseeing configuration, integrations, and releases. Set platform standards to ensure stability, performance, and alignment with business and vendor constraints.
Must have skills : Veeva Vault CRM
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Veeva Vault CRM Support Consultant, a typical day involves supporting the EAGS application support team by ensuring timely issue resolution, application stability, and effective business operations. The role focuses on providing production support, troubleshooting application issues, maintaining Vault CRM configurations, supporting releases and deployments, and collaborating with business stakeholders and technical teams. This position requires strong problem-solving, stakeholder engagement, and support capabilities to ensure reliable application performance and continuous business operations.

Roles & Responsibilities:
Provide production support for incidents, service requests, and user-reported issues within agreed SLAs.
Troubleshoot application and configuration issues, perform root cause analysis, and implement solutions.
Maintain Vault CRM configurations, including objects, fields, layouts, workflows, lifecycles, and user access.
Support configuration changes, testing, releases, and post-deployment validation.
Investigate data discrepancies and integration issues in collaboration with technical teams.
Coordinate with business stakeholders and maintain support documentation.
Monitor application stability and ensure effective business operations.
Collaborate with business stakeholders, technical teams, and other support functions to resolve issues and improve service delivery.
Support continuous improvement initiatives, issue resolution processes, and operational excellence activities.

Professional & Technical Skills:
Must To Have Skills: Hands-on experience in Veeva Vault CRM configuration, administration, or production support.
Knowledge of Vault CRM objects, workflows, layouts, lifecycle, security, and access management.
Experience in incident management, troubleshooting, and root cause analysis.
Familiarity with ServiceNow, Jira, or similar ticketing tools.
Strong analytical, communication, and stakeholder management skills.
Ability to investigate data discrepancies, analyze issues, and coordinate resolution activities.
Strong collaboration, problem-solving, documentation, and customer support skills.
Experience in regulated or quality-focused environments is an advantage.
Experience of 7-8 years is required.

Additional Information:
Experience supporting enterprise applications in a production support environment is preferred.
Experience working with business stakeholders, technical teams, and support organizations is preferred.
Knowledge of release management, testing, deployment validation, and application support processes is beneficial.15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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