Fountain Worker

Job Description

The Fountain Worker is responsible for delivering exceptional guest service in a fast-paced luxury resort environment while preparing and serving a variety of beverages and light menu items. This role greets guests, takes and fulfills orders, processes transactions, and ensures products are prepared according to established recipes, presentation standards, and Forbes Five-Star service expectations. The Fountain Worker maintains a clean, organized work area, supports daily operational needs, and works collaboratively with team members to create a welcoming and efficient guest experience.

Job Responsibilities

• Provide friendly, professional, and personalized service to all guests while upholding Wynn's service standards.
• Greet guests promptly, answer questions regarding menu offerings, and make recommendations when appropriate.
• Accurately take food and beverage orders and enter them into the Point of Sale (POS) system.
• Prepare and serve beverages and menu items, including coffee, espresso-based beverages, teas, juices, smoothies, and other offerings according to established recipes and presentation standards.
• Accurately process cash, credit card, and other payment transactions while following proper cash handling procedures.
• Ensure orders are prepared and delivered efficiently while maintaining quality and consistency.
• Maintain cleanliness and organization of workstations, equipment, service areas, and guest-facing spaces in accordance with company, local, and state health regulations.
• Restock products, ingredients, supplies, and disposables to support daily operations.
• Receive, organize, and properly store vendor and warehouse deliveries as assigned.
• Monitor product levels and communicate inventory needs to leadership.
• Complete opening, closing, and side work duties, including cleaning, stocking, and equipment maintenance.
• Follow all food handling, sanitation, safety, and health regulations.
• Anticipate guest needs and resolve concerns in a professional and timely manner.
• Work collaboratively with culinary, stewarding, and front-of-house team members to ensure seamless operations.
• Support promotional initiatives, special events, and other operational needs as directed by management.
• Perform all other job-related duties as assigned.

Qualifications

• Must be at least 21 years of age.
• Must be able to communicate effectively in English, both verbally and in writing, in a professional manner.
• Requires a minimum of 1 year of guest service experience in a high-volume café, coffee shop, quick-service restaurant, juice bar, concession, or similar food and beverage environment.
• Previous experience preparing specialty beverages, including espresso-based beverages, is preferred.
• Basic food and beverage knowledge required.
• Experience operating a Point of Sale (POS) system and handling cash transactions required.
• Must maintain a polished, professional appearance and adhere to Wynn grooming standards.
• Strong organizational skills with the ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work effectively both independently and as part of a team.
• Must possess, or be able to obtain, all licenses, permits, and work cards required by local, state, and company regulations.
• Must be available to work a flexible schedule including days, evenings, weekends, holidays, and special events.

Knowledge, Skills, and Abilities

• Exceptional guest service and interpersonal communication skills.
• Strong attention to detail and commitment to quality.
• Ability to maintain professionalism and composure in a high-volume environment.
• Working knowledge of food safety and sanitation standards.
• Ability to accurately handle cash and complete financial transactions.
• Commitment to delivering a luxury guest experience consistent with Forbes Five-Star service expectations.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.