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Boston Consulting Group

Global strategy and transformation consulting firm

Senior AI Tech Consultant - TMT, BSS Transformation

Technology & Systems ConsultingConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • A degree in (Business) Information Technology, Economics, or a related field, with above-average academic performance.
  • At least four years of relevant experience transforming BSS landscapes, in consulting or at a telecommunications company.
  • In-depth practical experience in Product and Offer Management, Order Management, Customer Service, and Billing and Revenue Management.
  • Familiarity with TM Forum Frameworx and eTOM, and with BSS platforms such as Amdocs, Netcracker, or Salesforce Industries.
  • Experience structuring and implementing BSS workstreams in large-scale transformation or stack-exchange programs.
  • Understanding of end-to-end customer lifecycle processes and charging, rating, and mediation systems.
  • Ability to bridge business process design and technical system implementation and mediate between business, architecture, and delivery teams.
  • Willingness to travel and confident communication in German and English.

Responsibilities

  • Drive the transformation and modernization of complex BSS landscapes at telecommunications companies.
  • Analyze processes, capabilities, and systems in Product and Offer Management, Order Management, Customer Service, and Billing and Revenue Management.
  • Combine customer-centric process design with system capabilities and translate requirements into actionable technical solutions.
  • Develop target states and capability roadmaps for modern BSS landscapes and structure the required transformation steps.
  • Design end-to-end customer journeys across Buy, Inlife, and Leave phases, evaluating their impact on processes, data, and systems.
  • Structure BSS workstreams within large-scale stack-exchange programs, support implementation of leading platforms, and leverage AI and automation potential.

Desired Qualifications

  • Exposure to AI or automation applications in the BSS environment and hands-on experience working with AI tools.

About the Company

Boston Consulting Group

Global strategy and transformation consulting firm

BCG provides global management consulting, advising leaders in strategy and transformation across industries, with expertise in M&A, operations, pricing, sustainability, and AI. BCG X builds AI solutions, digital products, and new ventures by combining engineers, data scientists, designers, and venture builders for clients. Specialist units Inverto, Platinion, and Quantis support procurement, IT architecture, and sustainability, while the BCG Henderson Institute supplies research. The goal is to help clients achieve lasting performance improvements and durable value through strategic advisory plus hands-on technology execution.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Boston, MA
Founded
1963

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