Lead Concierge

Job Description:

DUITES and SPECIFICATIONS:
The Concierge’s primary duties shall include but not be limited to:
• Maintaining the ZRS MANAGEMENT-trained greeting to all prospective residents with an introduction of services offered by the Concierge.
• Build and maintain a strong rapport with all residents.
• Assist in increasing resident retention by acting as “Social Director” for the community including the planning, implementation, and set up of all functions.
• Coordinate monthly newsletter with approval of Property Manager.
• Reservations of the VIP suite and clubroom and the stocking of all goods needed for both areas (i.e. refreshments, personal items.)
• Maintain a good rapport with businesses to achieve benefits for concierge services and referrals.
• Be available to assist Leasing Consultants.
• Services to resident are to; offer referrals, arrangements for events and other personal needs, full knowledge of government services, and to provide miscellaneous supplies to residents (i.e. stamps, office supplies, maps) that have been determined by the Property Manager.

• Such services are to include but are not limited to:
• Theater & event ticket arrangements
• National / local travel arrangements
• Limousine, rental car & taxicab reservation
• Tour arrangements
• Referral of personal shopping services
• Delivery and moving assistance
• Ordering flowers/floral arrangements
• House-sitting arrangements
• Car portering and detailing arrangements
• Secretarial service arrangements
• Drug store/grocery store delivery arrangements
• Medical referrals
• Personal grooming arrangements
• Airline and travel arrangements
• Health club and sports arrangement
• Cable service arrangement
• Restaurant reservations & party/catering arrangements
• Cleaning service arrangements
• Repair service arrangements (alterations, shoe repair, etc.)

• Be available to assist Leasing Consultant with service request callbacks.
• Delivery of packages, express mail, floral arrangements and so forth to residents.
• Understanding the market by visiting all competitors and reviewing monthly competitor advertising.
• Complying with Fair Housing policies in relation to all prospective residents and current residents.
• Participation in industry related functions such as monthly dinner meetings.
• Attending ZRS MANAGEMENT training seminars that are recommended by Property Manager.
• Weekly schedule shall consist of 5 days a week that are determined by the Property Manager that will result in convenience for the residents.
• Comply with Fair Housing requirements and laws.
• This position will involve light travel for training and education seminars.

SKILLS, KNOWLEDGE and ABILITIES:
• Strong professionalism, communication and “people skills”
• Good Sales skills
• Possess excellent computer skills
• Possess verbal, math and reasoning skills
• Possess strong interpersonal and organization skills
• Must possess attention to detail
• Knowledge of Internet, Email and Social Media as it pertains to marketing of community
• Able to read and write in English language in a professional manner
• Team oriented with ability to work independently on occasion
• Well organized with ability to prioritize and multi-task
• Ability to handle stressful, urgent, diverse situations in a calm and reasonable manner
• Ability to use and apply common sense understanding and use good judgment

QUALIFICATIONS:
High School Diploma or equivalent required

ZRS Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.