Door Attendant

Job Description

At Rixos Phu Quoc, the first “hello” matters just as much as the last “see you soon.”

We’re looking for a Door Attendant who understands that luxury starts at the door — someone polished, attentive, and naturally welcoming with an eye for detail and a heart for service.

If you take pride in presentation, enjoy helping others, and know how to make guests feel instantly at ease, this role has your name on it.

What you’ll be doing

As a Door Attendant, you’ll be the first and last point of contact for our guests setting the tone for their entire stay.

Your responsibilities will include:

• Warmly greeting all guests on arrival and departure and guiding them to the appropriate areas

• Opening the main hotel doors and maintaining a welcoming, professional presence at all times

• Handling guest luggage safely and efficiently during arrival, stay, departure, and storage

• Ensuring all luggage is properly tagged and secured

• Assisting guests with directions, requests, and general inquiries

• Resolving guest concerns promptly and coordinating with relevant departments for follow-up

• Maintaining a clean, safe, and organised Concierge and entrance area

• Staying informed on hotel occupancy, VIPs, groups, and daily events

• Maintaining clear communication with colleagues during shift handovers

• Updating and reviewing the logbook to ensure smooth operations

• Supporting daily front office operations and reporting updates to the Assistant Front Office Manager / Front Office Manager

• Ensuring compliance with hotel safety, fire, and first aid procedures

• Demonstrating excellent product knowledge of the location, hotel facilities and services

Qualifications

• Previous experience in a luxury hotel or high-end service environment is an advantage

• Strong interpersonal and communication skills. Fluency in English and Vietnamese an advantage in this role 

• A professional, well-groomed appearance and positive attitude (always)

• A calm, courteous, and solution-focused approach to guest interactions

• Team spirit and respect for colleagues across all departments

• Physical ability to assist with luggage and stand for extended periods

Additional Information

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.