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Coface

Global trade credit risk management provider

Account Manager

Account ManagementConfirmed live in the last 24 hours
Full-timeMadrid, SpainNo salary listed

About the Job

Requirements

  • At least 4 years of experience in client management, business development, or account management in B2B environments.
  • Education in Business Administration or Economics, or a similar field, is preferred.
  • Customer orientation and motivation to provide excellent service and build lasting relationships.
  • Ability to organize work, prioritize, and meet objectives effectively.
  • Ability to adapt to changing and dynamic environments.
  • Commercial skills.

Responsibilities

  • Implement customer relationship management strategy and standards according to group guidelines, taking local specificities into account and proposing adaptations that improve efficiency and flexibility while balancing customer service levels with expected profitability.
  • Ensure customer requirements are addressed promptly by negotiating and defining solutions that balance the resources provided with the customer segment.
  • Provide daily customer support, including explanations of risk decisions, billing clarifications, general contract operation, and contract maintenance.
  • Follow up on contracts.
  • Monitor implementation, communication, and execution of the strategy and standards defined by the Customer Journey.
  • Periodically review each customer file according to the maintenance schedule.
  • Control and follow up on relevant CRM reports.
  • Prepare and negotiate contract renewals.

Desired Qualifications

  • Experience in credit insurance and roles related to commercial risk management is especially valued.
  • Teamwork and collaboration to achieve shared goals.
  • Proactivity, energy, and contributing ideas for continuous improvement.

About the Company

Coface

Global trade credit risk management provider

Coface helps businesses manage credit risk and enable trade. It provides a global suite of risk-management services, including Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, and Factoring. Its products work by protecting sellers from non-payment, assessing buyer risk with information services, collecting overdue debts, insuring individual risks, guaranteeing obligations, and financing receivables. The company differentiates itself through its 75-year track record, global reach across about 200 markets, a full end-to-end set of trade risk solutions, and the use of technology to support trade in both domestic and export markets. Coface’s goal is to help companies navigate uncertainty and grow by enabling safe, efficient trading.”}Seconds

Company size
5,001-10,000
Company stage
IPO
Headquarters
Bois-Colombes, France
Founded
1946

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