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Full-Time

Manager – Trust & Safety Complex Investigations

Posted on 6/5/2024

Turo

Turo

1,001-5,000 employees

Peer-to-peer car sharing platform for rentals

Automotive & Transportation
Consulting
Crypto & Web3
Real Estate
Consumer Goods

Compensation Overview

$83k - $100kAnnually

+ Equity

Mid, Senior

Phoenix, AZ, USA

Category
Quality Control & Compliance
Operations & Logistics
Required Skills
Communications
Requirements
  • Strong leadership and team management skills
  • Excellent analytical and problem-solving abilities
  • Proficiency in investigative tools and technologies
  • Strong written and verbal communication skills
  • Ability to work effectively under pressure and manage multiple priorities
  • Willing to work outside of normal hours occasionally
  • Can quickly adapt to new technology, workflows, and systems
  • Team player with a positive attitude, high energy, high integrity, and ethics
Responsibilities
  • Lead, mentor, and manage a team of up to eight investigators
  • Partner with leadership to improve processes and implement strategies to mitigate auto theft activities
  • Oversee the selection, onboarding, and performance of external contract investigators
  • Present findings and recommendations to senior management and other stakeholders
  • Conduct training sessions for team members and other relevant staff on auto theft investigation techniques and best practices
  • Stay updated on the latest trends, technologies, and methodologies in organized crime and auto theft prevention
  • Collaborate with cross-functional teams to address auto theft issues comprehensively

Turo operates a peer-to-peer car sharing platform that allows private car owners to rent out their vehicles to others. Car owners can list their vehicles, set rental prices, and determine availability, while renters can browse these listings to find a car that meets their needs for a short period. Turo facilitates the rental process by providing insurance coverage and customer support, ensuring a smooth transaction for both parties. The company earns revenue by taking a percentage of the rental fees, which aligns its interests with those of its users. Turo stands out from traditional car rental companies and other peer-to-peer platforms by offering a diverse range of vehicles, including everyday cars, luxury options, and specialty vehicles. The goal of Turo is to provide a flexible and cost-effective alternative to traditional car rentals, leveraging the sharing economy to connect car owners with renters.

Company Stage

Private

Total Funding

$746.3M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

4%

1 year growth

8%

2 year growth

25%
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Simplify's Take

What believers are saying

  • Turo's expansion into international markets like France and Canada indicates strong growth potential and global reach.
  • Partnerships with major airports and travel brands like Warner Brothers and WestJet enhance Turo's brand recognition and customer base.
  • The platform's user-friendly interface and robust support services ensure a seamless experience for both car owners and renters, fostering customer loyalty.

What critics are saying

  • The highly competitive market, including traditional rental companies and other peer-to-peer platforms, could limit Turo's market share.
  • Dependence on partnerships with airports and travel brands may pose risks if these collaborations do not yield expected results.

What makes Turo unique

  • Turo's peer-to-peer model offers a diverse range of vehicles, from everyday cars to luxury options, unlike traditional rental companies with limited fleets.
  • The company’s commission-based revenue model aligns its interests with users, ensuring mutual benefit from successful transactions.
  • Turo's strategic partnerships with major airports and travel brands enhance its visibility and accessibility, setting it apart from other car-sharing platforms.
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