Paytm Labs

Digital payments, loans, investments, and insurance

Key Account Manager – Team Lead - Bus

Account ManagementConfirmed live in the last 24 hours

Full-timeUdaipur, Rajasthan, IndiaNo salary listed

About the Job

Requirements

2–6 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships.
Strong commercial acumen and negotiation experience.
Comfort working with dashboards, Excel, and business intelligence tools to derive insights.
Deep understanding of regional travel patterns, fares, and operational intricacies.
Excellent communication skills in English and the local regional language.
Willingness to travel extensively across the assigned territory.

Responsibilities

Manage and grow relationships with State Road Transport Corporations and private bus operators in the assigned region.
Drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance.
Own and drive revenue targets, load factors, and seat fill rates for the region.
Collaborate with central pricing and analytics teams to implement dynamic pricing strategies.
Track revenue leakage, cancellations, and penal charges, and work with operators to resolve issues.
Benchmark fares, seat inventory, and operator quality against regional competitors.
Provide actionable insights on price trends, route-level demand patterns, and consumer behavior.
Recommend product and user experience changes based on operator feedback and market observations.
Monitor service-level agreement adherence for seat confirmations, refunds, and cancellation handling.
Collaborate with customer support and technology teams to address escalations and resolve partner issues.
Run regular health checks and audits on partner performance and net promoter score metrics.

Desired Qualifications

Prior experience working with state transport corporations or regional aggregators is a strong plus.

About Us

Paytm is India's leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Role Overview:

As the KAM, you will manage and grow Paytm’s relationships with State Road Transport Corporations (RTCs) and private bus operators in your assigned region. You will drive strategic partnerships, ensure competitive supply availability, and take end-to-end ownership of regional revenue, pricing health, and operational performance.

Key Responsibilities:

Revenue & Performance Management

Own and drive revenue targets, load factors, and seat fill rates for your region.

Collaborate with central pricing and analytics teams to implement dynamic pricing strategies.

Track revenue leakage, cancellations, and penal charges; work with operators to resolve issues.

Market & Competition Analysis

Regularly benchmark fares, seat inventory, and operator quality against regional competitors.

Provide actionable insights on price trends, route-level demand patterns, and consumer behavior.

Recommend product/UX changes based on feedback from operators and market observations.

Operational Excellence

Monitor SLA adherence on seat confirmations, refunds, and cancellation handling.

Collaborate with customer support and tech teams to address escalations and resolve partner issues.

Run regular health checks and audits on partner performance and NPS metrics.

What We're Looking For:

2–6 years of experience in bus ticketing, logistics, e-commerce, or B2C travel partnerships

Prior experience working with state transport corporations or regional aggregators is a strong plus

Strong commercial acumen with negotiation experience

Data-savvy: Comfortable working with dashboards, Excel, and BI tools to derive insights

Deep understanding of regional travel patterns, fares, and operational intricacies

Excellent communication skills in English and the local regional language

Willingness to travel extensively across the assigned territory

Why join us

1. A collaborative output-driven program that brings cohesiveness across businesses through technology

2. Improve the average revenue per use by increasing the cross-sell opportunities

3. A solid 360 feedback from your peer teams on your support of their goals

4. Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Requirements at a Glance

Experience Level: Mid

Benefits

Health & Wellbeing - Your group health benefits are 100% funded by us, and start on your first day.
Travel the World - Even though we are currently working remotely, usually our employees make frequent international business-related trips while working on exciting projects.
Continuous Learning - We're passionate about learning and strive to constantly improve and innovate. We learn from others, our challenges & our successes.
Connection - In this virtual world, we stay connected through events like game nights, movie nights, arts & crafts sessions (like Origami), meditation sessions, and much more.
Autonomy & Flexibility - You get to define how you want to make an impact. We truly believe that great things happen when people are given the trust and freedom to create their own path.
Beautiful Office - Whenever we return back to the office, you’ll get to check out our awesome workspace, complete with pool and ping pong tables, a snack-filled kitchen, and tons of cozy work spaces.

About the Company

Paytm Labs

Digital payments, loans, investments, and insurance

Paytm Labs offers an integrated digital payments and financial services platform in India for individuals and businesses, covering UPI payments, mobile recharges, bill payments, ticket bookings, loans, investments, insurance, metro cards, and more. Users initiate payments or financial actions in the app, which are processed through UPI and payment gateways, with revenue from transaction fees and commissions on financial services. It differentiates itself through a large ecosystem of merchants and users, a wide range of services in one app, and a focus on customer support and trust. Its goal is to make a broad set of financial services easily accessible to mass-market users while growing revenue via payment processing and financial services partnerships at scale.

Company size: 10,001+
Company stage: IPO
Headquarters: Noida, India
Founded: 2014

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