Walmart

Sells groceries and essentials in stores and online

Asset Protection Operations Coach

Loss Prevention & Asset ProtectionPosted on Nov 9

Full-timeDallas, TX, USA$65k - $100k /yrIn-person

About the Job

Requirements

Completion of two years of college, or one year of experience as a supervisor in a multi-department environment, or one year of experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment, or two years of experience in asset protection or a related area.
Successful completion of applicable state requirements to work in asset protection, such as minimum age, specialized training, certification, or licensing.
If applicable, acquisition of a current state-issued Certificate of Eligibility.
If applicable, successful completion of a criminal background check and/or firearms-authorized training.
Attend and successfully complete all job-required trainings and assessments, such as Academy and Open Door trainings.

Responsibilities

Drive sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, area cleanliness, assessment of economic trends and community needs, stocking and rotation of merchandise, setup and organization of product displays, and security of fragile and high-shrink merchandise.
Lead and develop teams by teaching, training, and actively listening to associates; touring stores and providing feedback through Tour to Teach; communicating and collaborating with associates at all levels about store operations, technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives effectively.
Model and demonstrate customer service standards to store associates by following the One Best Way service model, managing and supporting customer service initiatives such as Store of the Community and community outreach programs, resolving customer needs, complaints, and issues, developing and implementing action plans to correct deficiencies, and providing process-improvement leadership to support a high-quality customer experience.
Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring associates; assigning duties; setting clear expectations; recognizing associates; communicating expectations consistently and effectively; ensuring awareness; and recruiting and developing qualified associates to meet staffing needs and support company growth.
Control unexplained merchandise loss and improve profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss-prevention policies and procedures, reviewing inventory-report variances, conducting operational and pre-inventory reviews, gathering data and audit results, monitoring deficiency trends, identifying improvement opportunities, working with managers and associates to determine needed inventory-control corrections, influencing implementation and execution of corrections, and training managers and associates on operational controls and processes across multiple stores.
Detect, deter, investigate, and resolve violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, conducting investigations related to company operations and policies, gathering evidence, taking statements, writing case reports, providing courtroom testimony as needed, and collaborating with other investigative entities.
Monitor facility safety and risk controls by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends and implementing solutions to prevent accidents, observing workplace practices, training associates in accident-prevention techniques, communicating plans to minimize accidents, overseeing safety reviews, and implementing plans to improve workplace safety.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures by reviewing application of policies, procedures, compliance guidelines such as cold chain and hazardous materials, and operational controls; identifying gaps between expectations and training; determining training needs; and developing and delivering training as needed.
Manage claims and receiving operations by ensuring policies and procedures are followed, ensuring timely processing of claims such as damaged, defective, returned, and liquidated items and merchandise deliveries such as supplier and third-party deliveries, providing direction on claims or receiving issues, and maintaining required documentation and reporting.
Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining stakeholder relationships, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability and measuring progress, identifying and addressing improvement opportunities, demonstrating adaptability, and promoting continuous learning.
Ensure compliance with company policies and procedures and support company mission, values, and ethics standards by implementing action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying policies and standards in business processes and practices.
Build high-performing teams, embrace differences in people, cultures, ideas, and experiences, and create a workplace where associates feel seen, supported, and connected through belonging and opportunities to thrive.
Work collaboratively, build trusting relationships, and communicate with impact, energy, and positivity to motivate and influence.
Attract and retain talent, empower and develop associates, and recognize their contributions and accomplishments.
Maintain and promote integrity, ethics, and compliance; model company values; hold oneself and others accountable; and support sustainability and community impact efforts, including belonging, waste elimination, and local giving.
Deliver results while putting customers first, adapt to how, where, and when customers shop, and apply the Every Day Low Price and Every Day Low Cost business models to plans.
Make decisions based on data insights and analysis, balance short- and long-term priorities, and consider customers, associates, shareholders, suppliers, business partners, and communities when making plans.
Demonstrate curiosity and a desire to learn, take calculated risks, demonstrate resilience, and encourage learning from mistakes.
Drive continuous improvement, adopt and encourage new technologies and skills, and support others through change.

Desired Qualifications

A Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
A Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection-related field, such as Loss Prevention Qualified or Loss Prevention Certified.
General work experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.
Investigative experience.
A bachelor's degree in Business or Criminal Justice.

Position Summary...

What you'll do...

Drives sales by ensuring effective merchandise presentation for example accurate and competitive pricing proper signing inventory levelscleanliness of the area assessing economic trends and community needs overseeing the stocking and rotation of merchandise setting up cleaningand organizing product displays and securing fragile and highshrink merchandise Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives Buildsaccountability for policies and procedures Measures adherence to loss prevention policies and procedures Reviews variances to inventory reportsConducts operational and preinventory reviews Gathers data audits results and monitors deficiency trends Identifies improvement opportunitiesCommunicates and works with managers and associates to determine corrections needed to inventory controls Influences the implementation andexecution of control corrections Trains managers and associates operational controls and processes in multiple stores Detects deters investigates and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegalactivities Conducts investigations relating to company operations and policies Gathers evidence takes statements writes case reports and providescourt room testimony as needed Partners in collaborative efforts with other investigative entities Monitors safety and risk controls within a facility by ensuring an effective safety program is in place Supervises safety team members Identifiesaccident trends to develop and implement solutions to prevent accidents Observes workplaces practices and provides training to associates onaccident prevention techniques Communicates plans to minimize accidents Oversees safety reviews and implements plans to improve workplacesafety Manages facilitylevel training and execution of asset protection safety and claims and receiving procedures by reviewing the application of policiesprocedures compliance guidelines for example cold chain hazardous materials and operational controls Identifies gaps in expectations versustraining Determines training needs Develops and delivers training as needed Manages claims and receiving operations by ensuring proper policies and procedures are followed Ensures the timely processing of claims forexample damaged defective returned liquidated items and merchandise deliveries for example suppliers thirdparty deliveries Providesdirection for claims or receiving issues Maintains necessary documentation and reporting Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the OpenDoor Policy and providing direction and guidance on applying these in executingbusiness processes and practices Respect the Individual Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the Individual Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the Individual Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $65,000.00 - $100,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Regional Pay Zone (RPZ) (based on location)
- Complex Structure (based on external factors that create challenges)

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State Pay Differential:

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This job has an additional differential to meet legislative requirements, where applicable.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Completion of 2 years of college. Option 2: 1 year’s experience as a supervisor in a multi-department environment. Option 3: 1 year’s experience in
one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department
environment. Option 4: 2 years’ experience in asset protection or related area.

Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training,
certification and/ or licensing).

If applicable, acquisition of a current, state issued Certificate of Eligibility

If applicable, successful completion of criminal background check and/or firearms authorized training.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified), General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing, Investigative experienceBachelors: Business, Bachelors: Criminal Justice

Primary Location...

18121 MARSH LN, DALLAS, TX 75287-5742, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

About the Company

Walmart

Sells groceries and essentials in stores and online

Walmart sells groceries, household essentials, clothing, and electronics through stores and online marketplaces for consumers around the world. Its everyday low price model combines large purchasing volumes with distribution networks that move goods to stores and customer homes. Shoppers can browse online, collect orders at a nearby store, or request delivery, while third-party merchants use its marketplace and fulfillment services to reach customers. The group earns revenue from merchandise sales, memberships, advertising, and services, and also operates pharmacies, optical centers, and digital payments businesses. Walmart opened its first discount store in 1962 and is headquartered in Bentonville, Arkansas.

Company size: 10,001+
Company stage: IPO
Headquarters: Bentonville, AR
Founded: 1962

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