Duke University

Private research university in Durham, NC

Strategic Service Associate

Business OperationsPosted on Nov 10

Full-timeDurham, NC, USANo salary listedIn-person

About the Job

Requirements

A bachelor's degree in a business or health-related field is required.
At least five years of work experience, including three years with significant responsibility for performance or process improvement, is required; a master's degree may substitute for two years of experience.
Experience leading work teams is required.
Effective written and verbal communication skills are required, including the ability to communicate with customers and staff with diverse educational backgrounds.
Ability to analyze data and processes to identify opportunities for improvement is required.
Ability to manage numerous diverse projects simultaneously through effective prioritization, efficient use of time, and organization is required.
Knowledge of health care accreditation standards and regulations is required.
Attention to detail and accuracy, and computer literacy, are required.

Responsibilities

Plan activities aimed at improving the hospital's financial performance.
Identify opportunities for improved performance and analyze data to identify adverse trends or undesirable performance.
Use performance-improvement techniques and methodologies.
Serve as project manager for interdisciplinary teams.
Establish performance targets.
Design and implement strategies to enhance performance.
Evaluate the effectiveness of improvement strategies through sustained performance monitoring.
Contribute to establishing performance-improvement priorities for departments, functional units, and the organization as a whole.
Support organizational efforts to maintain compliance with regulations and accreditation standards; monitor compliance through formal and informal processes and identify opportunities to improve compliance.
Design and implement strategies to enhance compliance.
Evaluate the effectiveness of improvement strategies through sustained monitoring.
Increase organizational understanding of performance-improvement methodologies and principles and compliance by supporting and participating in formal and informal professional-development activities.
Serve as an expert resource on performance improvement and compliance as they relate to the organizational role.
Produce reports and presentations on performance improvement and compliance.
Develop, maintain, and enhance knowledge through orientation, self-evaluation, and professional development.
Responsibilities may include varying levels of strategic planning and human and fiscal resource management.
Perform other related duties incidental to the work described.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Nursing Highlights:

Duke University Health System is designated as a Magnet organization
Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
Relocation Assistance (based on eligibility)

General Description of the Job Class

Contribute to the achievement of the DUHS mission through the development and leadership of performance improvement activities in the operational and/or clinical arenas. Assure continual compliance with regulations and accreditation standards through monitoring activities and the design and implementation of strategies to enhance compliance.

Duties and Responsibilities of this Level

Plan activities aimed at improving the hospital's financial performance.
Identify opportunities for improved performance. Analyze data to identify adverse trends and/or undesirable performance.
Utilize performance improvement techniques and methodologies.
Serve as a project manager for interdisciplinary teams.
Establish performance targets.
Design and implement strategies for enhancing performance.
Evaluate effectiveness of improvement strategy through sustained monitoring of performance.
Contribute to the establishment of performance improvement priorities for departments, functional units and for the organization as a whole.
Support organization's efforts to maintain compliance with regulations and accreditation standards. Monitor compliance through formal and informal processes. Recognize opportunities for improving compliance.
Design and implement strategies for enhancing compliance.
Evaluate effectiveness of improvement strategy through sustained monitoring of performance. Increase organizational understanding of performance improvement methodologies and principles and compliance through the support of and participation in formal and informal professional development activities.
Serve as an expert resource on performance improvement and compliance as it relates to organizational role.
Produce reports and presentations on performance improvement and compliance.
Develop, maintains and enhances knowledge through orientation, self- evaluation and professional development.
Responsibilities may include varying levels of strategic planning and human and fiscal resource management.
Perform other related duties incidental to the work described herein.
Required Qualifications at this Level

Minimum Qualifications

Education

Bachelor's degree in a business or health-related field is required.

Experience

Minimum of 5 years work experience, including 3 years of experience with significant responsibility for performance/ process improvement. Experience leading work teams required. Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.

Knowledge, Skills and Abilities

Effective written and verbal communication skills
Ability to communicate with customers/staff with diverse educational backgrounds
Analysis of data and processes for opportunities for improvement
Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use oftime, organization
Knowledge of accreditation standards andregulations related to health care
Attention to detail and accuracy
Computer literacy

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

About the Company

Duke University

Private research university in Durham, NC

Duke University is a research university offering undergraduate, graduate, and professional education alongside interdisciplinary research and health care.

Company size: Not listed
Company stage: Not listed
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Founded: Not listed

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