Director – Data Center Operations

Key Responsibilities
Data Center Site Portfolio Management:
-Data Center country leader and typically has responsibility for one or more sites & teams in a region.  

Performance Monitoring and Analysis:
-Sets strategic direction for data center operations performance monitoring, collaborates with executive leadership.
-Defines strategic direction for network performance evaluation, collaborates with executive leadership.
-Establishes strategic direction for analysis of physical, power, and cooling capacity, in collaboration with executive leadership.
-Defines the strategic direction for continuous improvement, collaborates with executive leadership to achieve KPIs and objectives.

Issue Management and Automation:
-Oversees all aspects of support for escalated complex technical issues across multiple data centers.
-Defines and enforces strategies for issue triage, leveraging advanced automation, scheduling, and monitoring tools.
-Identifies, documents, and standardizes issues, processes, and solutions, ensuring the data center knowledge base is comprehensive, accurate, and strategically aligned with department goals.
-Oversees the implementation of strategy for incident or crisis management protocols in alignment with business continuity plans.
-Establishes best practices for conducting Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements.

Data Center Expansion Support:
-Sets the strategic direction and oversees the entire process of new region builds and expansion activities, both onsite and remotely.
-Acts as the primary liaison with senior project teams and data center engineering leadership, organizing resources and ensuring strategic timelines and long-term capacity needs are effectively managed for all expansion projects and site builds.
-Collaborates at the highest level with project teams to ensure the delivery of world-class standards across all expansion projects and site builds.

Installation and Maintenance:
-Directs all aspects of installations, repairs, inventory management, and logistics tasks across several data centers.
-Establishes standards and best practices for component replacements and upgrades.
-Advises on and manages large-scale purchases or upgrades for data centers.
-Ensures implementation of proactive maintenance and lifecycle management strategies of the Data Center facilities with regard to efficiency and stability (e.g. containment, air flow & pressure, power trains).

Core Responsibilities
Planning & Execution:
-Oversees and guides multiple teams on managing complex projects or initiatives, monitoring timelines, deliverables, and budgets when applicable to ensure strategic objectives are met. Serves as a role model for appropriately delegating work, setting priorities, and ensuring alignment with business needs. Coaches others on adjusting resources or project timelines in anticipation of business changes.
Collaboration & Partnership:
-Role models leading cross-functional collaborative efforts to ensure alignment of expectations and strategic objectives. Empowers team to build and maintain partnerships with business leaders, stakeholders, and/or customers to address barriers and contribute to organizational success. Drives transparency and inclusivity by modeling actively seeking, listening to, and leveraging diverse perspectives.
Problem Solving:
-Shares problem-solving strategies across teams, providing oversight on complex operational and/or technical issues, as needed. Coaches teams on analyzing highly complex data and/or information to identify solutions to ambiguous issues, and provides direction on identifying root causes to prevent recurrence of issues.
Continuous Learning:
-Pursues strategic learning opportunities to maintain expertise and apply best practices at the organizational level. Creates opportunities for team members and leaders to build their expertise in new areas, coaching them to build innovative skills. Identifies skill gap trends across the organization, and upholds a culture that places significant emphasis on sharing knowledge and pursuing learning opportunities that advance the organization. Evaluates efficiency of learning strategies and recommends adjustments as needed.
Continuous Improvement:
-Empowers team to own the development and implementation of ideas that increase the efficiency and effectiveness of processes, protocols, and workflows across the department. Coaches teams to gain buy-in for ideas and to seek feedback on approaches and methods for continued improvement. Prioritizes and reviews the roadmap of improvement initiatives to ensure alignment with strategic direction and maximize return on investments.
Performance and Development:
-Serves as a role model for driving performance across teams through tailored feedback and coaching in alignment with performance management processes, guidelines, and expectations. Drives consistency in the application of talent development procedures and socializes performance expectations across the organization. Ensures that individual development goals are aligned with organizational strategic initiatives. Collaborates with HR to implement talent strategy through hiring and promotion processes.