UKG Technical Analyst
ABM UK
UKG Technical Analyst
ABM UK
Cleans and maintains UK workplaces and airports
ABM UK · Hounslow, United Kingdom · Full-time · Posted 2026-11-11
Workplace: on_site
Department: All Roles - Susan Mason-Thomas
LOCATION: Heathrow, TW6 2TA
SHIFT PATTERN: 40 hours per week. Monday to Friday (Hybrid- 3 days in the office/ 2 days remote)
SALARY: Competitive
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!
ROLE OVERVIEW AND PURPOSE
ABM UK is seeking a highly skilled UKG System Analyst to support and optimise the organisation’s workforce management system. This role will focus on the implementation, configuration, support, and continuous improvement of UKG Pro Workforce Management (Dimensions) across UK and Ireland.
The UKG System Analyst will act as a subject matter expert (SME), responsible for delivering high-quality system configurations, integrations, data migrations, and reports. The role requires strong technical knowledge of time and attendance (T&A) systems, stakeholder engagement skills, and a track record of leading successful system deployments and enhancements.
This position plays a key role in ensuring that ABM’s workforce management systems enable operational efficiency, compliance, and employee experience improvements
KEY RESPONSIBILITIES
Act as Subject Matter Expert for UKG Pro (Dimensions), advising on best practices and system capabilities.
Lead system configuration, implementation, testing, and post-go-live support for new country rollouts and system upgrades.
Support User Acceptance Testing (UAT), System Integration Testing (SIT), and payroll cycle testing.
Manage data cleansing, validation, and migration activities to maintain system accuracy and integrity.
Troubleshoot and resolve complex technical and functional issues, including integrations, device configurations, and scheduling modules.
Provide business-as-usual (BAU) system support while driving enhancements and process improvements.
Document business requirements, system configurations, and process maps in collaboration with business analysts and key stakeholders.
Deliver user training, knowledge transfer, and hypercare support post-implementation.
Ensure compliance with GDPR, ITIL, and change management processes.
Minimum 5 years’ experience implementing and supporting UKG Pro Workforce Management (Dimensions).
Strong technical expertise in workforce management modules including Timekeeping, Scheduling and Forecasting.
Proven experience delivering implementations, system upgrades, and multi-country rollouts.
Experience in leading UAT, SIT, payroll testing cycles, and successful transitions to BAU.
Familiarity with HR/payroll system integrations (including Oracle, ADP)
Strong analytical and problem-solving skills with attention to detail.
Excellent stakeholder engagement and communication skills, with experience working across HR, Payroll, IT, and vendor teams.
Professional certifications desirable: PRINCE2, ITIL, UKG Dimensions training.
We’re proud to offer a great range of benefits including:
Access Perks at Work, our innovative employee app where you can find:
Perks: discounts, gift cards, cashback, and exclusive offers
For more information about ABM’s benefits, visit our
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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ABM UK cleans, maintains and secures buildings across the UK and Ireland, including offices, hospitals, data centers, airports and rail stations. Its accessible travel teams guide disabled passengers through airports, while its bus services move passengers and crews around transport hubs. Clients pay under service contracts for on-site operations and engineering work on heating, cooling, electrical systems and electric vehicle chargers. Sensors help teams track building conditions, and the ABM Connect platform combines operating data with service reports for clients. Its UK business dates to 1987 and is headquartered at London Heathrow Airport in Hounslow, as part of US-based ABM Industries.
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