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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal

Retail & Commercial BankingPosted on Nov 9
Full-timeLima, PeruIn-person

About the Job

Requirements

  • At least one year of in-person sales experience is required.
  • Applicants must be technical-career students from the fifth cycle onward, university students from the ninth cycle onward, graduates, bachelor's-level graduates, or titled professionals in Economics, Accounting, Administration, Engineering, or related fields.
  • Applicants must be available Monday through Friday from 8:30 a.m. to 7:00 p.m. and Saturdays from 8:30 a.m. to 1:00 p.m.
  • Applicants should have a service orientation, provide high-quality customer service, demonstrate negotiation ability and strong commercial orientation, and be able to work in a team.

Responsibilities

  • Receive the metal cash container, count cash supplied by the vault before operations begin, and reconcile and balance cash at the end of the day.
  • Support filing office documents and sending them to the central archive.
  • Receive cash and serve customers in accordance with bank procedures for deposits, withdrawals, check and service payments, transfers, account openings, foreign-currency purchases and sales, insurance sales, and other transactions.
  • Verify customer identity when processing payments.
  • Retain counterfeit banknotes detected during transactions.
  • Report cash surpluses that exceed operating limits and cash shortages to the Branch Submanager.
  • Offer and contract financial products, including cards, loans, installment cash products, and other products in the assigned product portfolio.
  • Keep the customer database up to date and ensure information quality.
  • Plan and manage commercial activities with the Branch Manager and Submanager to meet product and service targets.
  • Use every opportunity at the teller window or in the branch area to market products and prioritize updating customer information.
  • Conduct ongoing cross-selling by offering complementary products beyond the immediate transaction.
  • Build an understanding of customers and their needs using available tools.
  • Provide comprehensive, high-quality customer service and educate and assist customers in using digital and alternative channels.
  • Manage incidents and complaints responsibly, ensuring responses are high-quality and timely.
  • Identify dissatisfied customers and offer alternatives to retain them, taking value contribution into account.
  • Continuously monitor customer risk and plan and carry out recovery actions.
  • Track the PPG and adjust objectives and activities as needed in coordination with the Branch Manager.
  • Attend and actively participate in meetings, reporting relevant matters and the needs of customers in the segment.
  • Evaluate and analyze credit transactions and submit them to the appropriate levels for approval.
  • Open all types of accounts requested by customers.
  • Provide information, pre-qualify applicants for, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Ensure proper control of batch transaction processes so they are not left incomplete, including canceling cards before settlement.
  • Update and properly archive customer documentation.
  • Sell Card Protection Insurance, Multiple Insurance, and customer retirement insurance products.
  • Carry out commercial actions and campaigns directed at customers in non-personalized segments without an assigned portfolio.
  • Receive, count, check, enter, and report remittances with the Branch Submanager under dual control.
  • Participate in and perform the office accounting reconciliation with the Submanager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Submanager and/or AS1 with ATM replenishment management.
  • Perform other functions assigned by the supervisor in response to business needs.

Desired Qualifications

  • Experience handling cash at a financial or banking institution and working directly with customers.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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