Technical Manager - Work Capacity & Entitlements, Self Insurance

Job Description:

Why Join DXC Technology 

DXC's Insurance Software and Business Process Services (ISB) division partners with some of Australia's leading insurers and self-insured organisations, delivering innovative solutions across claims, policy administration, analytics and digital engagement. 

This is an opportunity to step into a highly autonomous technical role where you will influence complex entitlement decisions, provide expert guidance to claims teams and contribute to the continuous improvement of work capacity assessment practices within a self-insured environment. 

About the Role 

This specialist role offers a unique combination of technical expertise, leadership, and autonomy. As the dedicated Work Capacity Specialist, you will take ownership of the end-to-end work capacity determination process, applying your deep technical knowledge and experience to drive fair, evidence-based outcomes.

Whether you're a Senior Case Manager with a high level of work capacity experience looking to take the next step in your career, a Technical Specialist seeking greater ownership of processes, or an experienced Work Capacity Specialist interested in an exciting opportunity within a self-insured environment, this role provides the platform to make a genuine impact.

In this role, you will independently assess complex medical, vocational, and legislative information to make evidence-based determinations regarding:

• Capacity for work
• Suitable employment
• Earnings capacity
• Ongoing entitlement to weekly compensation benefits

You will act as the subject matter expert for all work capacity matters, ensuring decisions are fair, defensible, and compliant with NSW Workers Compensation legislation. You will also provide technical guidance to claims teams, supporting reviews, disputes, and capability development through coaching and mentoring.

Offering significant autonomy and influence, this role is ideally suited to someone who enjoys legislative interpretation, technical decision-making, stakeholder engagement, and solving complex claims challenges. 

Key Responsibilities 

• Make complex work capacity and entitlement decisions, ensuring compliance with relevant workers compensation legislation, regulatory requirements and procedural fairness principles. 

• Analyse medical, vocational and factual evidence to determine work capacity, suitable employment and ongoing entitlement outcomes. 

• Manage reviews, disputes and escalated matters, working closely with key stakeholders and legal representatives to support robust and defensible decision-making. 

• Provide technical guidance, coaching and support to Claims Professionals and Case Managers, driving consistency and capability across the team. 

• Maintain strong governance, quality assurance and compliance standards, ensuring audit readiness and high-quality decision outcomes. 

• Identify opportunities to improve processes, enhance decision quality and contribute to continuous improvement initiatives across the work capacity function. 

• Monitor trends, risks and emerging issues to support effective claims strategies and positive recovery and business outcomes. 

What You'll Bring 

Experience 

• Proven experience in workers compensation claims, work capacity, technical specialist, injury management or self-insurance environments. 

• Strong understanding of NSW Workers Compensation legislation, guidelines and standards of practice. 

• Experience assessing complex medical and vocational evidence. 

• Demonstrated experience managing reviews, disputes and technically complex claim matters. 

• Ability to make sound, evidence-based decisions and communicate outcomes clearly and confidently. 

• Experience providing technical support, coaching or mentoring to claims professionals is highly regarded. 

Skills 

• Advanced legislative interpretation and decision-making capability. 

• Strong analytical and critical thinking skills. 

• Excellent written communication and decision-writing skills. 

• Stakeholder management and influencing capability. 

• Governance, compliance and risk management awareness. 

• Continuous improvement mindset. 

• Ability to work autonomously while managing competing priorities. 

Qualifications 

• A qualification in Health, Allied Health, Nursing, Rehabilitation, Human Resources, Business or a related discipline will be highly regarded. 

Why This Role? 

This is more than a traditional work capacity role. You'll be entrusted with ownership of complex determinations, influence claim strategy and act as a key technical resource within the business. If you enjoy interpreting legislation, navigating complex evidence and supporting others to make quality decisions, this role offers the opportunity to make a genuine impact while further developing your technical expertise. 

Our Culture 

Our people are at the heart of everything we do. We foster a supportive, inclusive culture where wellbeing, flexibility and professional growth are genuinely valued. Whether you're ready for a new challenge or looking to take on more responsibility, you'll have opportunities for peer-to-peer collaboration with experienced professionals, the opportunity to work across a wide range of insurance and claims disciplines, and access to further career pathways across our business. 

As part of this team, you'll have a comprehensive toolkit of technology, best practices and industry knowledge to help you succeed and grow. From AI-powered solutions and digital transformation to data-driven decision making, we're investing in technology that improves experiences for customers while empowering our people to focus on meaningful, high-value work.  

At DXC, you’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. If you're looking for purposeful work, opportunities to grow, and the chance to be part of a team that genuinely cares about its people, DXC's Insurance business offers a rewarding career where you can make a real impact. 

We are an Equal Opportunity Employer 

DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. 

 In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.