IT Support Specialist

Description

Job Type
Full-time

Description

BLOX is creating the tools to convert a resistant Architecture, Engineering and Construction industry into a smart and efficient machine. BLOX takes the most complicated parts of a hospital or data center (headwalls, surgery ceilings, MEP racks, central energy plants, exam rooms and bathrooms), designs them so they can be removed from conventional construction, manufactures them as modules, then transports and inserts them into the construction process. The result is a higher quality building that opens significantly faster than one built conventionally. BLOX is both service and product: architecture, engineering, manufacturing, logistics and construction under one company.

Position Summary: BLOX is seeking an IT Support Technician to own the end-user hardware lifecycle for our Bessemer headquarters, plant floor, and field crews. In this role, you’ll source, receive, tag, build, and deploy the laptops, desktops, monitors, peripherals, and mobile devices our employees rely on, and keep the asset register accurate at every step. The position reports to the IT Operations Manager. It is the entry point into BLOX’s growing in-house IT department, with a defined development path toward Systems Administrator.

Job Responsibilities

• Serve as the day-to-day point of contact with approved endpoint hardware vendors. Request quotes, confirm pricing, stock, and lead times, and identify equivalent models when items are unavailable.
• Determine required quantities for each request using standard build definitions, current stock levels, and departmental needs.
• Route all quotes and invoices to the IT Operations Manager for written approval, and place approved orders through the established procurement workflow.
• Manage vendor follow-up on order status, partial shipments, backorders, damage claims, returns, warranty claims, and RMAs, and keep a written record of every vendor exchange.
• Take in equipment requests through the ticketing system, and keep each request current from submission through approval, ordering, receipt, and deployment.
• Verify serial numbers, model numbers, and quantities against purchase orders at receipt, and resolve discrepancies with vendors.
• Asset-tag every item at receipt and maintain accurate records in the asset register, including model, serial number, assigned holder, location, and status.
• Maintain chain of custody for all company devices, and reconcile physical inventory against the asset register on the published cycle.
• Manage spare and consumable stock, maintain a buffer of ready-to-deploy machines, and keep the IT storage area organized.
• Build and image laptops and desktops to the standard configuration, and enroll devices in the device management platform.
• Prepare new-hire equipment ahead of start dates, deliver devices in person, and confirm a working setup with each employee.
• Collect, wipe, and process returned equipment for departures, refreshes, and reassignments.
• Prepare, ship, and track equipment issued to field crews at active job sites, and process it back in when crews demobilize.
• Provide on-site endpoint hardware support across the headquarters office and plant floor, including device swaps, peripheral replacement, and workstation setup and relocation.
• Diagnose physical faults on laptops, desktops, and peripherals, and manage warranty repairs through vendors.
• Document every action in the ticketing system, follow established runbooks and SOPs, and escalate issues outside endpoint hardware scope.

Job Skills & Qualifications

• Hands-on experience with PC hardware, including replacing drives, memory, and peripherals and diagnosing physical failures
• Working knowledge of Windows 10/11 setup, drivers, user profiles, and basic troubleshooting
• Familiarity with Microsoft 365 applications, including Outlook, Teams, and OneDrive
• Ability to follow written build and imaging procedures precisely and consistently
• Ability to review quotes and invoices for accuracy of line items, models, quantities, and pricing
• Strong attention to detail and disciplined, accurate data entry
• Professional written communication with vendors, and clear communication with non-technical employees
• Ability to lift and move equipment and work in an active manufacturing environment
• Must be able to work on-site in Bessemer, AL
• CompTIA A+ certification, or actively pursuing it (preferred)
• Experience in helpdesk, desktop support, IT logistics, or procurement support (preferred)
• Exposure to ITSM ticketing platforms (Jira Service Management, ServiceNow, Freshservice, or similar), Microsoft Intune, or asset tracking systems (preferred)

Benefits

BLOX offers the full spectrum of comprehensive benefits including health, dental, and vision insurance. We also offer flexible spending accounts, paid time off, short term disability, long term disability, life insurance and a 401k plan.

BLOX believes in the growth of our people. We provide support for employees pursuing licenses/certifications, creating clear pathways for skill development and career advancement.

BLOX LLC is committed to making employment decisions based on an individual’s qualifications, performance, and ability to contribute to our team. We provide equal employment opportunities to all employees and applicants and do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, or any other status protected by applicable law.

We are equally committed to maintaining a respectful and inclusive workplace. Harassment or discrimination of any kind based on a protected status is strictly prohibited.