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Voyago

Provides multi-model mobility services across Ontario

Operations Supervisor

Vehicle Operation & DeliveryPosted on Nov 10
Full-timeOntario, CanadaCA$59k - CA$63k

About the Job

Requirements

  • A valid full G Ontario driver's licence and a clean driving record are required.
  • Candidates must be able to obtain a clean criminal record search with vulnerable sector screening.
  • Candidates must have sound knowledge of the Greater Niagara Region, including St. Catharines, Welland, and surrounding areas.
  • Candidates must be able to work independently and have solid communication skills.
  • Post-secondary education or equivalent is required.
  • At least two years of experience in a similar role is required.
  • Knowledge of Word, Excel, PowerPoint, and Outlook is required.
  • Strong customer service experience is required.
  • Experience working in a unionized environment is required.

Responsibilities

  • Oversee the daily transportation operations in assigned areas, focusing on internal logistics and coordinating operations between support team members.
  • Work closely with Human Resources and Health and Safety to support operations and manage the individuals within the operation.
  • Help fuel and maintain the cleanliness of all vehicles.
  • Direct staff activities and ensure drivers meet the standards set out in transportation contracts; maintain business activities during staff vacation or sick leave.
  • Monitor staff performance through site visits and incident or collision reports, conduct follow-up when required, provide annual performance-review input, and resolve problems.
  • Coordinate driving evaluations, orientations, and training with trainers.
  • Review key performance indicators with drivers and report back to the Operations Manager.
  • Be available on-call for divisional emergencies, including holidays and weekends.
  • Maintain work schedules and ensure coverage at all times.
  • Serve as a key contact for support teams, including maintenance, human resources, and health and safety.
  • Cover runs when required.
  • Oversee the completion of monthly ghosting and deficiency reports.
  • Maintain paperwork and timesheets and oversee the entire process.
  • Ensure payroll is entered accurately and on time.
  • Serve as a contact for staff and support employee engagement and regular meetings.
  • Assist with and coordinate driver onboarding and orientation for new hires.
  • Monitor employees' licence upgrades from start to finish.

Desired Qualifications

  • Transportation experience is an asset, especially in an on-demand service environment.

About the Company

Voyago

Provides multi-model mobility services across Ontario

Voyago provides a mobility platform in Ontario that covers Medical Transportation, Student Transportation, Mass Transit, Para Transit, public sector routes, and On-Demand Personal Mobility. It operates a mixed fleet and service network powered by an Intelligent Mobility Solutions platform, prioritizing passenger care and strong service ratings, along with a focused employee training program. It differentiates itself by offering a single, multi‑model mobility solution across many segments under one platform, supported by a values‑driven culture that emphasizes dependable performance. Its goal is to deliver reliable, high‑quality transportation options for diverse needs while creating growth opportunities for employees and delivering solid outcomes for clients and communities.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
London, Canada
Founded
Not listed

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