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Accenture

Advises businesses and runs their technology

Field Support Technician Level 1 and Level 2

System Administration +1Confirmed live in the last 24 hours
Full-timeCalama, Antofagasta, Chile

About the Job

Requirements

  • Be able to work one of the listed shifts: 4x3 or 7x7 day; 5x2; 4x4 day or night; or 7x7 night.
  • Reside in Calama.
  • Have a technical-level qualification or engineering qualification in IT support, computing, networks, or a related career.
  • For Level 1, have at least 1 to 2 years of in-person IT support experience in helpdesk or field support.
  • For Level 2, have at least 3 years of specialized IT support experience, including at least 1 year in a mining or industrial environment.

Responsibilities

  • For Level 1, perform field technical support including repairs, maintenance, installations, decommissioning, technical assessments of small computer equipment, software installations, and user orientation according to operating procedures and client guidelines.
  • For Level 1, attend to, diagnose, and resolve incidents involving printers and plotters to maintain operability and service continuity.
  • For Level 1, record each service interaction in the IT Service Management ticketing system, including actions taken, service times, and final request status.
  • For Level 1, verify and comply with the technical and safety procedures defined for each intervention.
  • For Level 1, properly use, safeguard, and maintain client equipment, tools, materials, and assets to minimize deterioration, misuse, or loss.
  • For Level 1, support activities in the data center, data room, and communications room.
  • For Level 2, provide specialized field technical support in accordance with operating procedures and defined service levels.
  • For Level 2, diagnose, repair, and maintain network equipment, technology peripherals, and computer equipment in industrial environments.
  • For Level 2, perform field support activities including installations, maintenance, repairs, decommissioning, technical assessments, software installations, and user orientation according to client guidelines.
  • For Level 2, resolve printer and plotter incidents to maintain operational continuity.
  • For Level 2, manage requests through the IT Service Management platform and keep records up to date.
  • For Level 2, collaborate with support teams and specialists to resolve complex incidents, and monitor system and equipment performance and availability.
  • For Level 2, install, configure, and maintain technology infrastructure, including networking equipment, servers, operating systems, and applications.
  • For Level 2, support the supervision and operation of climate-control, power, fire detection and suppression, and access-control systems, and track the maintenance master plan.
  • For Level 2, comply with safety regulations and protect facilities and equipment, including the safety of the individual and the crews in charge.

Desired Qualifications

  • A Class B driver's license.
  • Previous experience at mining sites.
  • Knowledge of IT Service Management, ticket management, computer equipment, and printing equipment.

About the Company

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Accenture

Advises businesses and runs their technology

Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.

Company size
10,001+
Company stage
IPO
Headquarters
Dublin, Ireland
Founded
1989

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