Senior Client Success Manager II
Commercial
Posted on 2/6/2024
Alloy

201-500 employees

Financial identity verification platform
Company Overview
Alloy’s mission is to help connect banks and fintech companies to more sources of KYC, AML, and other compliance data. The company is setting a new standard for improving the customer experience and enabling borderless onboarding while reducing fraud across geographies.
Financial Services
Data & Analytics
B2B

Company Stage

Series C

Total Funding

$219.7M

Founded

2015

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-8%

2 year growth

36%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
CategoriesNew
Customer Success & Support
Requirements
  • 3+ years experience in Enterprise SaaS Account Management, Partnerships or Client Success
  • Experience serving the fintech sector preferred, or another highly regulated industry
  • Previous working knowledge in KYC/CIP, AML, fraud prevention and other compliance programs strongly preferred
  • Located in NYC Metropolitan area and excited to come into the office 2x a week
Responsibilities
  • Owning, managing and growing a portfolio of 25-30 accounts
  • Supporting diverse client portfolio across various sizes, scales, and use cases
  • Troubleshooting client challenges and oversee escalations to Support and Product teams
  • Identifying cross-sell opportunities for your accounts and partnering with sales to close that revenue
  • Leading and presenting strategic business reviews for select accounts with tailored content, substantive value and actionable items
  • Attending industry conferences, network and build relationships in person
  • Working with product to inform future roadmap decisions based on direct and indirect client feedback
Desired Qualifications
  • Experience at a Growth Stage Startup
  • An interest in understanding the key technical aspects of the product
  • Self-motivated, analytical, and ambitious with an entrepreneurial spirit
  • Passion for improving digital financial services and the identity landscape