IT Support Specialist

We're looking for a curious, hands-on IT Support Specialist to join our lean IT team in the London office. This isn't a traditional helpdesk role - you'll be doing a bit of everything, including end-user support, networking, security and system administration (which will provide you with exposure to many systems and technologies).

About the role

You'll be responsible for on-site and remote end-user support, administration of our core IT systems (Google Workspace, Notion, Slack, Jira, and more), managing access and devices across a mostly macOS environment, and contributing to internal tooling projects.

You will

• Manage macOS devices via Kandji MDM - deployments, policies, and our custom OpenVPN setup.
• Act as the gatekeeper for access management - onboarding, offboarding, SSO, and permissions.
• Provide in-person and remote AV support for meeting rooms, all-hands, event spaces and office technology.
• Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently.
• Document runbooks, processes, and internal guides clearly and consistently.
• Support 25 Windows devices via Intune users (alongside our primary macOS environment).
• Use available platforms to automate common requests and reduce toil.
• Be required to work on-call shifts from time to time to provide emergency support (a rota will be agreed in advance).

About You:

• Genuinely passionate about live music and events.
• Detail-obsessed. You catch errors before they go live and treat QA as a craft, not a checkbox.
• Organised and dependable, comfortable juggling multiple tasks without dropping quality.
• A self-starter who takes ownership of tasks end-to-end with minimal oversight.
• Comfortable adapting as priorities shift, automation scales, and the scope of the role evolves.
• Collaborative by nature.

You'll need

Core IT skills

• Solid macOS software/hardware support.
• Experience with MDM tools (Kandji, Jamf, Intune, or similar).
• Identity and access management - Google Workspace, SSO and other SaaS platforms.

Mindset

• You ask "why does this keep happening?" before closing a ticket.
• You're comfortable with ambiguity and can prioritise without hand-holding.
• You write things down - runbooks, notes, decisions.
• You want to understand how things work, not just fix symptoms.

Nice to Have

• Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.).
• Networking fundamentals: VLANs, firewalls, switches, VPN concepts.
• Any Slack bot, webhook, or internal tooling project you've built - even a small one.
• Scripts & automation - you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks.

Benefits & Perks:

• Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
• Opportunity to have a real impact in a high-growth global category leader
• 40% discount on all Fever events and experiences
• Work in a location in the heart of London, with possible travel across our markets
• Remote friendly
• Competitive pension plan
• Gympass membership
• 28 days of annual leave + bank holidays
• Responsibility from day one and professional and personal growth
• Great work environment with a fun, international team of talented people to work with!