Order Management Specialist
Danaher
Order Management Specialist
Danaher
Makes tools for drug research and medical testing
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
AtCytiva, one ofDanaher’s15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. Andby harnessingDanaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working atCytivameans being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
AtCytivayou will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about theDanaher Business Systemwhich makes everything possible.
The Order Management Specialist is responsible for delivering an exceptional customer experience by managing customer orders, resolving inquiries, and ensuring accurate and timely communication throughout the order-to-remittance process. This role plays a critical part in maintaining customer satisfaction, supporting revenue execution, and driving operational excellence through collaboration with cross-functional teams.
This position reports to the Customer Service Manager – UK & Nordics and is part of the EMEA Customer Service Organization located in Little Chalfont, United Kingdom, and will be working onsite to cover the Nordic region (Sweden, Denmark, Norway, Finland, Baltics and Iceland).
What you’ll do:
We are seeking an Order Management Specialist to provide seamless support to our customers and distributors. Using our own initiative, you’ll solve problems from initial query right through to remittance whilst delivering increased customer satisfaction through exceptional customer care.
Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
Accurately process order entries to deliver to customer expectations.
Proactively handle backlogs, replacements, and free of charge shipments.
Follow shipment and installation to ensure revenue collection occurs on time.
Communicate with appropriate individuals throughout
Who you are:
Possess excellent communication and customer service skills
Highly organized and able to prioritize workload
Competent MS Office skills and be comfortable working with different systems
Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
Previous client and customer service experience & thrive in a busy customer service environment
Knowledge of Oracle or similar ERP system
Knowledge of Salesforce would be beneficial
Flexible and collaborative team member
Fluent (both written and verbal) in English (and Swedish, Danish or Finnish would be an advantage)
It would be a plus if you also possess previous experience in:
Previous experience of working within a manufacturing environment
Nordic languages preferred.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Danaher makes instruments, tests and laboratory supplies for drug developers, researchers and clinicians, spanning the path from biological research to clinical patient diagnosis. Its businesses include Cytiva for drug manufacturing, SCIEX for chemical analysis and Beckman Coulter for laboratory testing, linking specialized tools across healthcare workflows. Customers use its equipment to study cells, produce biological medicines and analyze patient samples; the group earns money by selling instruments, reagents, software and support services through its operating companies. Danaher was established in 1984 and is headquartered in Washington, DC.
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