Learning & Development Program Manager - AWS Controls Engineering

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global Data Centers infrastructure. We support all AWS data centers power, and cooling equipment related monitoring and automatic controls system that ensure our customers have continual access to the AWS cloud services.

You’ll join a diverse team of industrial controls, and systems engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As part of the AMER controls team, you will work with highly motivated experts and innovators in the data center industry. You will be responsible for defining the onboarding, training, and career development of Engineers, Technicians, and Program Managers on the AMER Controls Deployment, Service and Fleet (CDS) fleet. You combine instructional design expertise with a working understanding of industrial controls systems (BMS/EPMS), data center operations, or mission-critical engineering environments. You will be responsible for architecting a single standardized training program from the ground up, redesign the existing onboarding experience and accelerate new hire effectiveness.

This role demands excellent verbal and written communication skills, strong program management discipline, and the ability to partner across engineering, operations, and leadership stakeholders throughout AMER.


Key job responsibilities
As a CDS L&D manager, you will

Design, build, and continuously improve a standardized Controls training program covering the full onboarding lifecycle for Controls Engineers and Controls Technicians, including a structured 90-day experience with weekly shadowing plans, monthly partner team rotations, and qualification milestones.

Develop and deliver technical curricula aligned to the daily work of Controls roles — BMS and EPMS system architecture, sequence of operations, controls logic programming, industrial protocols (BACnet, MODBUS, MQTT), commissioning, root cause analysis, and alarm management.

Build role-specific training tracks: Technician content covering field device installation, calibration, provisioning, electrical schematics, and red-line documentation; Engineer content covering project scoping, budgeting, vendor management, and service contract financial oversight.

Create and maintain skill assessments that measure readiness by role and level; track qualification pass rates, manager-assessed proficiency ratings, and onboarding satisfaction as program effectiveness signals.

Partner with Controls Engineers, Technicians, team managers, and DC Operations stakeholders across AMER to align curriculum to operational needs, coordinate SME content reviews, and prevent training materials from going stale.

Own the training program roadmap, milestones, and dependencies — including the onboarding platform, shadowing tooling, and training lab and communicate program status and metrics to senior leadership through regular reporting cadences.

Explore and partner with education institutions and trade schools to influence and tailor their curriculum to support campus hiring for AWS CDS team and develop in-house training program to get the new hires trained.

About the team
This role directly support following three Controls job families. Understanding their day-to-day work is essential to building training that is practical, relevant, and immediately applicable.

Controls Engineers

Controls Engineers troubleshoot and perform Root Cause Analysis on Building Management System (BMS) and Electrical Power Monitoring System (EPMS) issues; manage the full project lifecycle from scoping and budgeting through commissioning; develop and modify controls logic and GUIs; financially manage BMS and EPMS service contracts; and participate in AWS global on-call schedules. They work with cross-functional stakeholders across construction, operations, and vendor management, and frequently travel to in-operation data centers.

Controls Technicians

Controls Technicians deploy, service, and upgrade BMS and EPMS across multiple data centers. They perform point-to-point checkouts, first-line diagnostics, server and controller provisioning, sensor installation and calibration, commissioning support, change management documentation, and factory witnessed tests. They also mentor Facilities team members and actively manage service agreements.

Systems Engineers

Systems Engineers are responsible for Deploy, manage, and support large-scale Windows and Linux environments, including virtualization platforms and networking components. They also create and maintain automation solutions using PowerShell, Python, or Bash, focusing on scalable deployment processes and infrastructure management

Basic Qualifications

- Bachelor's degree or equivalent in Instructional Design, Educational Technology, Technical Training, Design, or a related field
- 5+ years of with Learning & Development and course facilitation experience
- Experience developing or delivering training programs across multiple sites or regions
- 7+ years of program or project management experience
- 4+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience

Preferred Qualifications

- Master's degree or equivalent in Education, Instructional Design, or a related field
- Project Management Professional (PMP) or equivalent certification
- Experience leading training strategy initiatives across large-scale operations and working cross-functionally at senior levels
- Experience mentoring trainers, using data analytics for training effectiveness measurement, and leading change management initiatives
- Experience working in a data center or mission critical facility (example: hospital, military facility, public safety facility, etc.), or experience in electrical or mechanical engineering
- Knowledge of learning management systems (LMS) and platforms
- Working knowledge of Industrial Controls & SCADA systems
- Certification in training and development from the Association for Talent Development (ATD), International Society for Performance Improvement (ISPI), SHRM, or a similar organization.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.