Full-Time

Sr. Operations Incident Manager II

Posted on 9/23/2024

Cruise

Cruise

1,001-5,000 employees

Self-driving electric vehicle ride-hailing service

Robotics & Automation
Automotive & Transportation
Energy

Compensation Overview

$86.6k - $127.3kAnnually

+ Bonus + Long-term incentives

Senior

Scottsdale, AZ, USA

Onsite role in Scottsdale, AZ office with a day shift schedule (Sunday-Wednesday; 8:00am-6:00pm MST, four ten hour shifts).

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Data Analysis
Requirements
  • Bachelor’s degree or equivalent work experience
  • 7+ years of experience in incident management, crisis management, or a related field, with a strong focus on technical incident resolution and program management
  • Exceptional technical proficiency with proven experience in a highly technical industry
  • Strong leadership skills with the ability to influence and drive cross-functional teams in high-pressure situations
  • Outstanding communication skills, both verbal and written, with the ability to convey complex technical information to diverse audiences
  • Ability to work on-call in a fast-paced, dynamic environment, managing multiple priorities and deadlines
  • Certification in PMP, NIMS/ICS, FEMA or other relevant frameworks
Responsibilities
  • Lead the response to critical incidents involving autonomous vehicles, ensuring rapid and effective resolution to minimize impact on operations and safety
  • Partner with technical experts to support the diagnosis and troubleshooting of complex issues related to autonomous vehicle systems, including software, hardware, and network components
  • Work closely with engineering, operations, safety, legal, communication, and executive teams to coordinate incident response efforts, ensuring alignment and effective communication across all team members
  • Continuously enhance incident management processes, tools, and best practices to improve response times, communication, and overall effectiveness
  • Maintain detailed and accurate records of incidents, response actions, and resolutions, ensuring comprehensive documentation for future reference and analysis
  • Serve as the primary point of contact for team members during incidents, providing timely updates and managing expectations effectively
  • Mentor and train junior incident managers and cross-functional team members, fostering a culture of continuous learning and improvement within the team
  • Track and report on key performance indicators related to incident management, using data to drive improvements

Cruise focuses on providing an all-electric, self-driving car service specifically designed for urban areas. Its vehicles use advanced technology to navigate city streets autonomously, continuously learning from their experiences to improve safety and efficiency. Unlike traditional ride-hailing services, Cruise operates a fleet of fully autonomous vehicles, eliminating the need for human drivers, which helps lower operational costs and offers a unique experience for users. The company collaborates with local organizations to tailor its services to the needs of the communities it serves. Cruise aims to transform urban transportation by offering a safer, more efficient, and environmentally friendly alternative to conventional cars, powered entirely by renewable energy.

Company Stage

Late Stage VC

Total Funding

$8.8B

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-23%

2 year growth

-11%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with MADD enhances road safety and public trust in autonomous vehicles.
  • Expansion into Dallas indicates growth and new market opportunities.
  • Appointment of Marc Whitten as CEO brings fresh leadership and strategic direction.

What critics are saying

  • GM's decision to stop funding may lead to financial instability for Cruise.
  • Increased competition from Waymo threatens Cruise's market share.
  • Recall of 1,200 robotaxis could damage reputation and consumer trust.

What makes Cruise unique

  • Cruise offers fully autonomous, all-electric vehicles for urban ride-hailing services.
  • The company collaborates with local organizations to tailor services to city needs.
  • Cruise uses 100% renewable energy, appealing to environmentally conscious consumers.

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Benefits

Flexible vacation

Paid holidays

Paid parental leave

Fertility & family expansion benefits

401k matching program

Monthly social events

Community volunteering programs

Healthy meals & snacks for onsite employees

Quarterly offsites & working retreats

Monthly wellness stipend

Mental health support

Professional development programs

On-site gym in SF HQ

Commuter benefits for onsite employees

Medical, dental & vision coverage

INACTIVE