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ShopMy

Performance-based influencer marketing and commerce platform

Director of Revenue Operations

Sales OperationsConfirmed live in the last 24 hours
Full-timeNew York, NY, USA

About the Job

Requirements

  • At least 7 years of experience in Revenue Operations, Customer Success Operations, or Business Operations, with ownership of post-sale performance.
  • Experience leading planning, forecasting, retention analysis, and capacity modeling.
  • Experience designing and rolling out variable compensation plans.
  • Strong modeling skills and comfort using spreadsheets, Salesforce, and business intelligence tools; SQL is a plus.
  • Experience building processes used by customer-facing teams and influencing across Success, Sales, Finance, Product, and technical teams.
  • Ability to communicate with executives and individual contributors and work across strategy and execution.
  • Must be based in New York City or willing to relocate before the start date.

Responsibilities

  • Lead annual and quarterly Success planning; translate revenue objectives into goals by segment, team, and account, and build models connecting retention, adoption, spend, and capacity.
  • Own the Success forecast across renewals, expansion, churn, and performance products, including Opportunities and Spotlights; standardize monthly recurring revenue and net revenue retention definitions, run forecast reviews, and track accuracy.
  • Design and manage Success compensation plans with Finance and People; set measures, weightings, thresholds, and accelerators, model costs, and own rollout, documentation, and payout accuracy.
  • Build balanced books across SMB, Growth, and Enterprise; own coverage, rebalancing, and hiring/capacity models.
  • Standardize the brand lifecycle process from Sales-to-Success handoff through onboarding, adoption, renewal, and expansion; turn risk and growth signals into action, and operationalize pricing and packaging changes.
  • Own the Success systems roadmap with the Salesforce and Data teams; build dashboards and planning tools, use automation and artificial intelligence to reduce manual work, and establish trusted metric definitions.
  • Serve as Success's primary operational partner; turn strategic questions into recommendations, run business reviews, and lead cross-functional initiatives end to end.

Desired Qualifications

  • Experience with marketplaces, creator marketing, commerce, or hybrid subscription and usage-based revenue.
  • Experience using artificial intelligence and automation in operations workflows.

About the Company

ShopMy

Performance-based influencer marketing and commerce platform

ShopMy operates a creator marketing platform that connects brands with influencers and enables creators to monetize their reach through digital storefronts. Brands use a subscription SaaS to discover creators, run gifting campaigns, share commissionable codes, and measure performance with metrics similar to paid ads. Key features include Lookbooks, an automated gifting tool, and Circles, which lets shoppers group favorite creators into a single personalized storefront. Its goal is to turn creator marketing into a measurable, revenue-driven channel for brands while providing scalable monetization for creators and a curated shopping experience for shoppers.

Company size
501-1,000
Company stage
Late Stage VC
Total funding
$167M
Headquarters
New York City, New York
Founded
2020

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