Supervisor, IT Services

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days. 

Working under the overall direction of the Senior Manager of IT Services, referring only exceptional problems and issues to management for review or approval, the Supervisor, IT Services manages the operations and infrastructure of the IT systems of the Distribution Center including all in house IT and assigned systems, applications, services, and appliances perform reliably and are properly maintained. The Supervisor directs, supports, and trains the support staff responsible for the IT equipment and infrastructure. The Supervisor’s success is measured by IT equipment functioning at a high level with minimum downtime and with planned maintenance performed at a level that prevents unexpected equipment failures. The Supervisor serves as the point person for all systems related projects involving the Distribution Center functioning as project lead or team member.

Where applicable, this position assures departmental processes are performed in compliance with applicable Sarbanes-Oxley controls.

Responsibilities

•Supervises the operations of the IT systems group at the Technology Integrated Distribution Center in conjunction with the Corporate IT department and local staff. •Monitors all IT equipment on site, plans and schedules preventative maintenance to ensure maximum equipment uptime is maintained •Research equipment requirements and service needs, providing specifications and quotes to senior management for budget planning •Serves as subject matter expert for any IT related projects involving the Distribution Center networks and systems participating as project lead or team member •Manages daily operations, directs and supports the local IT staff; and facilitates staff development through performance evaluation. •Optimizes staff employment in conjunction with HR managing the hiring, disciplining, reassigning, and firing processes •Documents employees’ job duties and performance; provides ongoing feedback to employees and completes annual performance evaluation per company policies and procedures •Ensures compliance with time and attendance policies and procedures including hours worked and earned time off tracking; submits timely and accurate records to payroll for processing •Responds to emergency situations to ensure the appropriate staff is available to correct equipment faults and bring production online with minimal lost time. •Develops best practices and procedures for the use of IT equipment within the DC to insure proper operation by associates. •Ensures staff is prepared through training with current equipment and programs and in new technologies as they would apply to future equipment purchases. •Performs all other duties or special projects as assigned.

Min

USD $86,000.00/Yr.

Max

USD $110,575.00/Yr.

Qualifications

•Proficient in the administration, and maintenance of all Windows operating systems. •Proficient in the setup, installation, and repair, of computer equipment. •Proficient in desktop management, setup, and imaging. •Proficiency in internet technologies to include IP Routing and subnets, firewall and security practices, and VoIP. •Advanced Microsoft Office skills to include creating presentations, creating documents in Word to included advanced formatting, creating spreadsheets to include the use of macros. •Leadership skills with ability to manage and develop a team •Project experience with ability to work with a wide variety of professional, technical, and managerial staff •Negotiation skills with ability to secure best purchasing agreement for the company •Decisive with ability to make a prompt determination and substantiate decision if challenged. •Adaptable with ability to switch tasks based on shifting priorities •Interpersonal skills with ability to work well with all levels of the organization •Creative with ability to develop original solutions to problems •Decisive with ability to make a prompt determination and substantiate decision if challenged. •Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines •Analytical with ability to draw conclusions from data, systematic and rational