Wing Assistant

Subscription-based virtual assistant services for businesses

Onboarding & Activation Specialist - Post-Sale

Customer SuccessConfirmed live in the last 24 hours

Full-timeMetro Manila, Philippines₱40k - ₱45k /mo

About the Job

Requirements

A bachelor's degree in Business, Sales, Communications, or a related field is preferred.
Three to five years of experience in Account Executive, Sales, Customer Success, or staffing-related roles.
Strong experience coordinating hiring processes, interviews, and client onboarding.
Ability to manage multiple accounts and stakeholders simultaneously.
Experience in subscription-based or service-driven businesses is an advantage.

Responsibilities

Own post-sale accounts from deal close through successful activation.
Ensure accounts are staffed according to client requirements and agreed timelines.
Follow up with customers to secure approvals, feedback, and decisions needed for activation.
Drive urgency and accountability to prevent activation delays.
Coordinate with Talent Acquisition and Recruiters to align on role requirements, profiles, and timelines.
Facilitate client-candidate interviews, including scheduling, preparation, and follow-ups.
Communicate client feedback and hiring decisions to recruitment teams.
Resolve staffing blockers by aligning client expectations and internal capabilities.
Lead client onboarding activities, including introductions, process walkthroughs, and expectation setting.
Ensure clients understand workflows, communication channels, and service responsibilities.
Build client trust and working relationships during activation.
Serve as the primary point of contact until endorsement to Account Management.
Work with Sales, Operations, Resolution, and Account Management teams to ensure smooth transitions.
Identify risks, misalignment, or dissatisfaction early and escalate when needed.
Document client commitments, timelines, and agreements.

Desired Qualifications

Experience in subscription-based or service-driven businesses is a strong advantage.

Salary Range: 40000 to 45000 (Currency: PHP) (Pay period: per-month-salary)

Job Overview

The Activation Specialist is a post-sale, revenue-driven role responsible for ensuring newly closed accounts are fully staffed, activated, and successfully onboarded. Acting as a post-sale Account Executive, this role owns client follow-ups, recruiter coordination, interview facilitation, and client onboarding while building strong relationships during the most critical phase of the customer lifecycle.

The Activation Specialist ensures that what was sold is delivered, expectations are aligned, and subscriptions are activated on time.

Account Staffing & Activation

Own post-sale accounts from deal close through successful activation
Ensure accounts are staffed according to client requirements and agreed timelines
Actively follow up with customers to secure approvals, feedback, and decisions needed for activation
Drive urgency and accountability to prevent activation delays

Client & Recruiter Coordination

Coordinate closely with Talent Acquisition and Recruiters to align on role requirements, profiles, and timelines
Facilitate interviews between clients and candidates, including scheduling, preparation, and follow-ups
Communicate client feedback and hiring decisions clearly to recruitment teams
Resolve staffing blockers by aligning client expectations and internal capabilities

Client Onboarding

Lead client onboarding activities including introductions, process walkthroughs, and expectation setting
Ensure clients understand workflows, communication channels, and service responsibilities
Build trust and strong working relationships with clients during the activation phase
Serve as the primary point of contact until endorsement to Account Management
Work with Sales, Operations, Resolution, and Account Management teams to ensure smooth transitions
Identify risks, misalignment, or dissatisfaction early and escalate when needed
Ensure all client commitments, timelines, and agreements are properly documented

Qualifications

Bachelor’s degree in Business, Sales, Communications, or a related field (preferred)
3–5 years of experience in Account Executive, Sales, Customer Success, or Staffing-related roles
Strong experience coordinating hiring processes, interviews, and client onboarding
Proven ability to manage multiple accounts and stakeholders simultaneously
Experience in subscription-based or service-driven businesses is a strong advantage

About the Company

Wing Assistant

Subscription-based virtual assistant services for businesses

Wing Assistant provides virtual assistant services for businesses, offering dedicated virtual assistants that work remotely on a full-time or part-time basis through a subscription model. Clients hire VAs who handle administrative tasks such as invoicing, payment tracking, and expense recording, while gaining complimentary access to the Wing Task Workspace App for communication, task management, file sharing, and screen recording. The service works by assigning a dedicated VA and, if needed, a Customer Success Manager plus thorough training for assistants to ensure consistent quality. This differentiates Wing Assistant through a strong emphasis on customer support and investment in VA training, with pricing tied to service level and hours required. The company’s goal is to help businesses run more efficiently by providing reliable, scalable administrative support via licensed remote assistants.

Company size: 1,001-5,000
Company stage: Seed
Total funding: $2.2M
Headquarters: Berkeley, CA
Founded: 2018

Recently Posted Jobs

Explore more opportunities at Wing Assistant

See more jobs