Full-Time

Lead – Service Management

Data Operations

Posted on 11/21/2024

Prudential Financial

Prudential Financial

10,001+ employees

Provides insurance, investment, and retirement solutions

Fintech
Financial Services

Compensation Overview

$115.8k - $172.3kAnnually

+ Yearly Bonus

Senior

Remote in USA

Role is primarily remote with virtual office options in multiple states.

Category
Data Management
Data Engineering
Data & Analytics
Required Skills
Git
ServiceNow
AWS
Jenkins
Development Operations (DevOps)
Requirements
  • Bachelor of Computer Science or Engineering or experience in related fields
  • 10-15 years of Experience with problem & incident management, ITSM, change advisory boards, SLAs, KPI Reporting
  • Experience in establishing a mature service ops management for an enterprise-level data management and governance operations and integration with diverse corporate data sources on numerous platforms.
  • Strong understanding of ITIL framework and ITSM best practices.
  • Experience with ServiceNow modules including Incident Management, Problem Management, Change Management, Asset Management, CMDB, and Service Catalog.
  • Minimum of 3-5 years of experience in CI/CD and DevOps engineering
  • Proficiency in CI/CD tools such as Jenkins, bitbucket, Github, SonarQube and Artifactory
  • Stay updated with the latest industry trends and tools to continuously improve CI/CD and DevOps practices.
  • Learn and understand tool specific enhancements, new features , bug fixes, release patches along its lifecycle and communicate them to user communities.
Responsibilities
  • Provide operational support for enterprise data management and governance tools, including metadata catalog tools, MDM, data quality services, AI toolsets, AWS services, data pipelines, web applications, and reporting/dashboard implementations.
  • Establish and monitor operational runbooks for enterprise data services, ensuring conformance to SLAs and handling failures or delays.
  • Coordinate with infrastructure and corporate service teams on SLAs, communication, outage handling, and version upgrade management.
  • Handle end-to-end support for tool/service outages, including severity level assessment, user communication, and engagement with the incident management team.
  • Manage and progressively improve service levels provided by the enterprise data team to all Prudential groups.
  • Implement automated processes for capturing system-level data to publish operational KPIs and create KPI visualization dashboards for leadership.
  • Perform product/tool version management, coordinating with vendors and internal teams for version upgrades.
  • Perform change control and configuration release management activities.
  • Create and maintain documentation for service operations, CMDB data, and records management of systems and infrastructure details.
  • Ensure secure management and systematic rotation of service account passwords in adherence to Info security policies.
  • Collaborate with development and infrastructure teams to manage CI/CD pipelines for deployment.
  • Create and maintain documentation for CI/CD processes, DevOps practices, and infrastructure configurations.
  • Leverage automated testing frameworks to ensure code quality and reliability.
  • Prioritize, coordinate, and implement bug fixes and small enhancements for enterprise data tools.
  • Ensure production deliverables are stable, scalable, and supportable, with well-defined handoff processes.
  • Produce quality artifacts for runbooks and playbooks in support of enterprise data assets.
  • Develop corporate platform standards and document solutions to support adoption.
  • Bring a strong understanding of relevant and emerging technologies, coach team members, and embed learning and innovation.
  • Configure application alerts, work with related teams to document and automate failure actions.
  • Perform incident and event management, manage communications for application failures, and find resolutions.

Prudential Financial provides a variety of financial services, including insurance, investment management, and retirement planning. Their products help individuals and institutions achieve financial security and growth. Prudential offers life insurance, annuities, mutual funds, pension services, and asset management. The company generates revenue through premiums, fees, and investment income. What sets Prudential apart from its competitors is its focus on building long-term relationships with clients and offering comprehensive financial planning to ensure they are prepared for the future.

Company Stage

IPO

Total Funding

N/A

Headquarters

Newark, United Kingdom

Founded

1975

Simplify Jobs

Simplify's Take

What believers are saying

  • Prudential's leadership in the financial services industry is reinforced by its strategic investments and acquisitions, which can lead to enhanced growth opportunities.
  • The company's recognition as a top company for executive women highlights its commitment to diversity and inclusion, potentially attracting top talent.
  • Prudential's focus on outcome-based work and strategic workforce management can lead to increased productivity and employee satisfaction.

What critics are saying

  • The financial services industry is highly competitive, and Prudential must continuously innovate to maintain its market position.
  • Economic downturns or changes in regulatory environments could impact Prudential's revenue streams from premiums, fees, and investment income.

What makes Prudential Financial unique

  • Prudential Financial's global reach and comprehensive suite of financial services, including insurance, investment management, and retirement planning, set it apart from competitors who may focus on narrower market segments.
  • The company's focus on long-term relationships and comprehensive financial planning ensures a personalized approach that is often lacking in more transactional financial service providers.
  • Prudential's strategic investments, such as its stake in Qianhai Re and leadership in funding rounds like FIDx, demonstrate its commitment to innovation and market expansion.

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