Paytm Payments Services

B2B payment gateway for enterprises

Key Account Manager Associate - QR

Account ManagementConfirmed live in the last 24 hours

Full-timeErnakulam, Kerala, IndiaNo salary listedIn-person

About the Job

Requirements

Candidates should have 1–4 years of experience in Key Account Management, B2B Sales, FinTech, Banking, Payments, Telecom, or FMCG.
Candidates should have strong communication, negotiation, and relationship management skills.
Candidates should be able to analyze merchant performance and identify growth opportunities.
Candidates should be comfortable working in a target-driven environment.
Candidates should be proficient in Microsoft Excel and CRM tools.
Candidates should have experience in merchant acquiring or digital payments.
Candidates should understand UPI, QR, POS/EDC, and Soundbox solutions.
Candidates should have problem-solving and stakeholder management skills.
Candidates must be at least 18 years old.

Responsibilities

Manage a portfolio of key merchant accounts and build long-term relationships.
Drive merchant activation, engagement, and business growth.
Increase GMV and payment volumes across UPI, QR, Soundbox, and EDC.
Identify opportunities to cross-sell products such as Soundbox, EDC, Merchant Loans, Insurance, and other value-added services.
Conduct regular business reviews with merchants and recommend growth opportunities.
Coordinate with internal teams to resolve merchant issues quickly.
Monitor merchant performance and work to improve retention and reduce churn.
Track competition and market trends to identify new business opportunities.
Achieve monthly sales, revenue, and activation targets.

Desired Qualifications

A bachelor's degree is preferred; candidates with an undergraduate 12th-pass qualification and relevant skills are also encouraged to apply.
An MBA is an added advantage.

Job Description – Key Account Manager (KAM)

Experience :1–4 Years

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneerof the mobile QR payments revolution in India, Paytm builds technologies that help smallbusinesses with payments and commerce. Paytm’s mission is to serve half a billion Indians andbring them to the mainstream economy with the help of technology.

About the team: QR – QR is one of Paytm‘s business tools to help merchants grow and manage their businessthrough simplicity and data-driven technology.

Role Overview

We are looking for an energetic and customer-focused Key Account Manager to manage andgrow relationships with key merchants. The ideal candidate will be responsible for drivingmerchant engagement, increasing payment acceptance, growing GMV, and identifyingopportunities to cross-sell payment solutions.

Key Responsibilities * Manage a portfolio of key merchant accounts and build long-term relationships.

* Drive merchant activation, engagement, and business growth.

* Increase GMV and payment volumes across UPI, QR, Soundbox, and EDC.

* Identify opportunities to cross-sell products such as Soundbox, EDC, Merchant Loans,Insurance, and other value-added services.

* Conduct regular business reviews with merchants and recommend growth opportunities

.* Coordinate with internal teams to resolve merchant issues quickly.

* Monitor merchant performance and work to improve retention and reduce churn.

* Track competition and market trends to identify new business opportunities.

* Achieve monthly sales, revenue, and activation targets.

Eligibility

* Graduate in any discipline (MBA is an added advantage).

* 1–4 years of experience in Key Account Management, B2B Sales, FinTech, Banking,Payments, Telecom, or FMCG.

* Strong communication, negotiation, and relationship management skills.

* Ability to analyze merchant performance and identify growth opportunities

* Comfortable working in a target-driven environment. * Proficient in MS Excel and CRM tools.

Preferred Skills

* Experience in merchant acquiring or digital payments.

* Understanding of UPI, QR, POS/EDC, and Soundbox solutions.

* Excellent problem-solving and stakeholder management skills.

Key Performance Indicators (KPIs)

* GMV Growth

* Merchant Activation

* Active Merchant Rate

* Cross-sell Revenue

* Merchant Retention

* Customer Satisfaction

* Target Achievement

Educational Qualification: Candidates with a bachelor's degree are preferred. However, undergraduate(12 pass) candidateswho possess relevant skills and are willing to build a career in field sales are also encouraged toapply. Age has to be 18+ Years

Why join us:

Work with one of India’s leading digital payments ecosystems.

Fast-paced learning environment with strong career growth opportunities.

Performance-driven culture with attractive incentives

Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratizecredit for deserving consumers & merchants – and we are committed to it. India’s largest digitallending story is brewing here. It’s your opportunity to be a part of the story!

About the Company

Paytm Payments Services

B2B payment gateway for enterprises

Paytm Payments Services Limited (PPSL) serves as the business-to-business arm of One97 Communications. It provides digital payment infrastructure for online brands, startups, and merchants in India by offering a payment gateway that accepts debit/credit cards, UPI, net banking, and the Paytm wallet. Its product suite includes customizable checkout options for merchant websites and apps, e-commerce plugins, recurring subscription payments, and payment links sent via SMS or email. Revenue comes mainly from transaction fees charged to merchants for processing payments. PPSL differentiates itself through its use of the Paytm technology backbone, scale in the Indian digital payments ecosystem, and a focus on merchant-focused tools and enterprise-grade payment solutions. Its goal is to help businesses of all sizes accept digital payments quickly and reliably, enabling smoother online transactions and contributing to the growth of India's digital economy.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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