General Manager

Job Description

General Manager Position Description

Department: Store Operations

Job Title: General Manager

Reports To: Regional Operations Manager

Director, Team Relations - secondary report

Direct Reports: Assistant General Manager, CSRs, Pizza Makers and Delivery Experts

Being a Domino’s General Managers is more than just a job - it’s a career. We believe in promoting from within. We take your career ambitions very seriously. You are responsible for the success of the store and Team Members. We want you to enjoy achieving it.

Each store has its own personality, and we reward outstanding leaders and operators. You'll love the buzz of high-energy, friendly competition. If you are possess integrity and honesty, are motivated, energetic and you’ll get to flex your creative muscle. Sell more pizza; have more fun. You are the backbone of our business!

Many Domino’s General Managers today are successful Domino's franchise owners. From Customer Service Reps to Management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. There is no place for average at Domino’s; go somewhere else to be average.

General Manager responsibilities:

· Managing costs building sales, increasing customer base and store profitability

· Lead Team Members in operation excellence and promotion of brand standards

· Recruitment, new Team Member training and scheduling

· Provide continuous training and development of your, and our, Team Members and Management teams

· Uphold brand standards and company policies

· Serve as operations expert on Domino’s operating standards to maximize productivity

· Ensure consistently high quality product and service to customers

· Ensure health, safety and cleanliness standards are upheld

· Foster productive and professional relationships and engage Team Members

· Serve as store mentor and operations expert in all Domino’s store-level Team Member positions

· Build relationships with customers and community

· Cash handling, reconciliation and reporting

· Inventory control and management

If you've got your eye on developing a rewarding Domino's career, are ambitious even on your not-so-good days, enjoy competition and strive for operational excellence then make your career with us!

Perks of the job:

From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best.

Domino's General Managers enjoy:

· Competitive salary

· Performance-based bonus program

· Fast career progression

· Paid training

· Health Insurance

· Paid Time Off

· Energetic, fun and positive culture

Qualifications

Minimum requirements and expectations:

A job with us means you get to be yourself, work hard, have fun, and learn heaps of new skills along the way. How far you go is up to you. What you will need:

· An EXCEPTIONAL and POSITIVE attitude

· Possess integrity and honesty

· Excellent attendance and punctuality

· You must be 18 years of age or older.

· Possess reliable transportation as well as valid driver’s license, registration and liability insurance

· Be able to pass back ground investigation and motor vehicle report

· Previous quick service restaurant – pizza niche experience 1-2 years preferre

· Maintain an attitude of adaptability, accountability, self-motivation and passion for excellent customer service and superior products

· Effectively train and engage Team Members

· Ability and commitment to partner with Human Resources and corporate office team members to maintain excellent hiring practices and compliance with state and federal employment legislation

· Previous inventory control, labor costs and computer knowledge

· Ability to create and effectively manage Team Member schedule

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)

· Verbal, writing, and telephone skills to communicate effectively with Team Members and customers

· Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed

· Ability to enter orders using a computer keyboard or touch screen

· Adept at utilizing proprietary software systems – PULSE and PWR

· Ability to comprehend and give correct written instructions

· Talking and hearing on telephone

· Near and mid-range vision for most in-store tasks

· Depth perception

· Ability to differentiate between hot and cold surfaces

· The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

· Ability to stand for long periods of time: Most tasks are performed from a standing position.

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

For short distances for short durations

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Pushing

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

During delivery of product, navigation of five or more flights of stairs may be required.Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

Deliver product by car and then to door of customer.

Deliver flyers and door hangers.

Requires

Valid driver's license with safe driving record meeting company standards.

Access to insured vehicle which can be used for delivery.