Intake Coordinator
About the job
- At least four years of experience in a coordinator or related capacity.
- Competency with computers and a high level of competence with Word, Excel, and medical terminology.
- Excellent telephone etiquette.
- Ability to maintain confidentiality and highly developed organizational skills.
- Exhibits an ability and attitude aligned with the spirit of caring and tradition at Calvary Hospital, as required by specific job duties and functions.
- A high school diploma or equivalent is required.
- Maintain and coordinate the flow of information received in the referral process.
- Communicate with patients, families, and appropriate staff to ensure accurate and timely insurance verification.
- Maintain data entered into the computer system.
- Serve as the primary point of contact for incoming hospice referrals from hospitals, physicians, facilities, and community sources.
- Collect and document complete referral and demographic information; initiate contact with patients and families to explain the hospice admission process.
- Coordinate with clinical staff to facilitate eligibility review, including physician certification and verbal hospice orders; escalate clinical questions to an RN as appropriate.
- Verify insurance coverage and benefits, determine authorization requirements, and obtain pre-authorizations when needed.
- Collaborate with Finance to ensure timely and accurate insurance verification and documentation.
- Explain hospice benefits, coverage, and required documentation to patients and families; communicate coverage limitations to leadership.
- Maintain accurate, real-time documentation of referral status, pending admissions, and authorization updates in the EMR or clinical system.
- Monitor and follow up on pending referrals to ensure timely progression to admission.
- Coordinate and schedule hospice admissions.
- Experience in a hospice, home health agency, or hospital.
- Experience in intake and customer service activities.
- Bilingual language skills.
About the company
Calvary Hospital provides palliative and hospice care for terminally ill adults, including those with advanced cancer, with inpatient facilities in the Bronx, Brooklyn, Manhattan and Queens and Home Care and Hospice Services across the greater New York area. Care comes from multidisciplinary teams that offer round-the-clock symptom relief, comfort, and emotional and spiritual support in hospitals and extend that care into patients’ homes through Home Care and Hospice services. Founded in 1899, the hospital is described as an international model for palliative and end-of-life care, guided by the values of compassion, non-abandonment, dignity, and love, with a broad geographic footprint and integrated inpatient and community services. The goal is to improve quality of life for patients and to support families, aiming to be a leading international model for end-of-life care.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
1899
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Simplify's Take
What believers are saying
- On May 2026, Calvary opened a new family care center, signaling continued investment.
- The 2025 Mother Cabrini Health Foundation granted $5 million for nursing excellence.
- John Haley’s fundraising leadership strengthens philanthropic capacity as Calvary expands programs.
What critics are saying
- Calvary’s dependence on philanthropy remains exposed despite the 2025 Mother Cabrini grant.
- Older Bronx facilities still demand capital, even after the May 2026 family center renovation.
- Any decline in palliative referrals or reimbursement would directly hit census and donations.
What makes Calvary Hospital unique
- Calvary Hospital is New York’s only fully accredited adult palliative-care specialty hospital.
- Founded in 1899, it serves more than 6,000 patients annually across five boroughs.
- Its Morris Park campus offers end-of-life care with family-centered spaces and grief programs.
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Benefits
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Health Savings Account/Flexible Spending Account
- Short Term Disability
- Life Insurance
- Commuter Benefits