Calvary Hospital

Hospice and end-of-life care provider

Intake Coordinator

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeBronx, NY, USA$58.1k /yrIn-person

About the Job

Requirements

At least four years of experience in a coordinator or related capacity.
Competency with computers and a high level of competence with Word, Excel, and medical terminology.
Excellent telephone etiquette.
Ability to maintain confidentiality and highly developed organizational skills.
Exhibits an ability and attitude aligned with the spirit of caring and tradition at Calvary Hospital, as required by specific job duties and functions.
A high school diploma or equivalent is required.

Responsibilities

Maintain and coordinate the flow of information received in the referral process.
Communicate with patients, families, and appropriate staff to ensure accurate and timely insurance verification.
Maintain data entered into the computer system.
Serve as the primary point of contact for incoming hospice referrals from hospitals, physicians, facilities, and community sources.
Collect and document complete referral and demographic information; initiate contact with patients and families to explain the hospice admission process.
Coordinate with clinical staff to facilitate eligibility review, including physician certification and verbal hospice orders; escalate clinical questions to an RN as appropriate.
Verify insurance coverage and benefits, determine authorization requirements, and obtain pre-authorizations when needed.
Collaborate with Finance to ensure timely and accurate insurance verification and documentation.
Explain hospice benefits, coverage, and required documentation to patients and families; communicate coverage limitations to leadership.
Maintain accurate, real-time documentation of referral status, pending admissions, and authorization updates in the EMR or clinical system.
Monitor and follow up on pending referrals to ensure timely progression to admission.
Coordinate and schedule hospice admissions.

Desired Qualifications

Experience in a hospice, home health agency, or hospital.
Experience in intake and customer service activities.
Bilingual language skills.

Intake Coordinator

Calvary Hospital · Bronx, United States · Full-time · Posted 2026-09-29

Workplace: on_site

Department: Hospice/Homecare

Description

Calvary Hospice provides end-of-life care to patients with life-limiting illnesses whose care has transitioned from active curative to palliative and quality of life focused. The majority of care is provided in the patient’s home and as needed, short term inpatient care is provided at several facilities throughout the greater New York area.

Benefits/Perks:

Includes accrued vacation days, sick days, holidays, and free days.
Pension (vested after 5 years of full-time or part-time service)
Participation in 403 (b)
Voluntary Benefits: Short Term Disability, Life Insurance, Cancer Insurance, Flex Spending, Transit Check.
Free On-Site Parking

Requirements

Maintains and coordinates the flow of information received in the referral process. Communicates with patient, family and appropriate staff to ensure accurate and timely insurance verification process. Is responsible for maintaining data entered in to the computer system.

Serve as the primary point of contact for incoming hospice referrals from hospitals, physicians, facilities, and community sources
Collect and document complete referral and demographic information; initiate contact with patients/families to explain the hospice admission process
Coordinate with clinical staff to facilitate eligibility review, including physician certification and verbal hospice orders; escalate clinical questions to RN as appropriate
Verify insurance coverage and benefits (Medicare, Medicaid, managed care, commercial plans), determine authorization requirements, and obtain pre-authorizations when needed
Collaborate closely with Finance to ensure timely and accurate insurance verification and documentation
Clearly explain hospice benefits, coverage, and required documentation to patients and families; communicate any coverage limitations to leadership
Maintain accurate, real-time documentation of referral status, pending admissions, and authorization updates in the EMR/clinical system
Monitor and follow up on pending referrals , ensuring timely progression to admission
Coordinate and schedule hospice admissions

Salary: $58,124.92 /annually

Qualifications:

Minimum of four years experience in a coordinator or related capacity is required.
Experience in a Hospice, Home Health Agency or Hospital is preferred.
Competency with computers is required. A high level of competence with computer software such as Word and Excel as well as medical terminology.
Experience in intake and customer service activities is preferred.
Excellent telephone etiquette required.
Bi-lingual language skills preferred.
Ability to maintain confidentiality and highly developed organizational skills.
Exhibits an ability and attitude relative to the spirit of caring and tradition at Calvary Hospital as required by specific job duties and functions.

Education:

High School Diploma or equivalent is required.

Apply

Apply at Calvary Hospital

About the Company

Calvary Hospital

Hospice and end-of-life care provider

Calvary Hospital provides palliative and hospice care for terminally ill adults in New York City, with inpatient facilities across the Bronx, Brooklyn, Manhattan and Queens and Home Care and Hospice Services throughout the area. Care is delivered by multidisciplinary teams that manage symptoms, relieve pain, and support patients and families at the bedside and in the home. The hospital’s long history (founded in 1899) and its status as an international model for end-of-life care set it apart, guided by core values of compassion, non-abandonment, dignity, and love. Its goal is to continuously improve quality of life for patients and provide comprehensive support to families, aiming to be a leading international example in palliative care.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: 1899

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