Marriott International

Manages and franchises hotels around the world

In Room Dining Order Taker

Dining, Bar & Counter ServicePosted on Nov 12

Full-timeCoconut Grove, Miami, FL, USANo salary listedIn-person

About the Job

Requirements

Preferred qualification: High school diploma or G.E.D. equivalent.
No related work experience is preferred; no supervisory experience is preferred.
Must follow company, safety, and security policies and procedures, report accidents, injuries, and unsafe work conditions, and complete safety training and certifications.
Must maintain a clean and professional uniform and personal appearance, protect confidential information and company assets, and meet quality expectations and standards.
Must communicate clearly and professionally, use appropriate telephone etiquette, welcome and acknowledge guests, anticipate and address guest needs, assist individuals with disabilities, and express appreciation to guests.
Must develop and maintain positive working relationships and support the team in reaching common goals.
Must be able to stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Responsibilities

Take room-service orders over the phone, answer questions about menu selections, and consult kitchen staff as needed.
Answer guest questions or concerns about the origin, vintage, and style of wines.
Place and log call-backs for room-service orders and notify guests and management about service-delivery delays.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Maintain clean work areas throughout the day.
Record transactions in the MICROS system when orders are taken and complete closing reports, including MICROS reports.
Process all payment methods.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports, including MICROS reports. Process all payment methods.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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