Five or more years of fulfillment, warehousing, distribution, logistics, or supply chain experience are required.
Previous supervisory or leadership experience is required.
Experience with warehouse management systems and fulfillment processes is required.
Proficiency in Microsoft Office applications and operational systems is required.
Ability to prioritize tasks and manage multiple responsibilities is required.
Ability to work effectively in a fast-paced warehouse environment is required.
Responsibilities
Lead and support daily fulfillment operations to ensure accurate shipping, receiving, and inventory movement.
Supervise, coach, and develop warehouse team members to maximize engagement and performance.
Monitor operational metrics related to quality, productivity, cost, and on-time delivery.
Resolve operational issues and collaborate with teams to improve workflow and efficiency.
Maintain fulfillment reports and communicate operational updates to management.
Coordinate staffing, schedules, and labor resources to meet business demands.
Support employee development, performance management, and training initiatives.
Ensure compliance with company policies, safety regulations, and operating procedures.
Partner with Security and Quality teams to maintain operational and regulatory compliance.
Drive continuous improvement initiatives that enhance productivity, accuracy, and customer satisfaction.
Desired Qualifications
A bachelor's degree in supply chain, logistics, business, or a related field is preferred.
Knowledge of ISO, OSHA, 5S, Lean, or continuous improvement practices is preferred.
Join the Leader in Trading Card Manufacturing
At Millennium Print Group (MPG), a proud subsidiary of The Pokémon Company International, we’re on a mission to be the world’s leading manufacturer of trading card games and collectibles. Based in North Carolina’s vibrant Research Triangle Park and Piedmont Triad regions, we’re at the heart of innovation in this fast-growing industry.
Since our founding in 2014, our dedicated team has built a world-class operation known for exceptional quality, customer focus, and market agility. Specializing in trading and collectible cards, we offer a unique range of services that set us apart.
Our commitment to excellence has fueled rapid growth — we’ve nearly tripled in size since 2019 — and we’re just getting started.
Come be part of a forward-thinking, high-performing team that’s shaping the future of collectible printing. At MPG, your work makes an impact.
Join Millennium Print Group as a Supervisor, Fulfillment-Nights!
We're looking for a Supervisor, Fulfillment-Nights to join our team in Durham, NC. If you're passionate about warehouse operations, logistics, team leadership, and continuous improvement, this is your opportunity to lead a team responsible for delivering products enjoyed by fans around the world.
The Fulfillment Supervisor,provides leadership and oversight for daily fulfillment operations, ensuring products are received, processed, and shipped accurately and on time. This hands-on leadership role is responsible for developing team members, driving operational efficiency, maintaining quality standards, and supporting a safe and productive work environment.
Partnering closely with department leadership, this position plays a key role in achieving customer satisfaction, operational excellence, and departmental performance goals.
🔹 What You'll Do
Lead and support daily fulfillment operations to ensure accurate shipping, receiving, and inventory movement.
Supervise, coach, and develop warehouse team members to maximize engagement and performance.
Monitor operational metrics related to quality, productivity, cost, and on-time delivery.
Resolve operational issues and collaborate with teams to improve workflow and efficiency.
Maintain fulfillment reports and communicate operational updates to management.
Coordinate staffing, schedules, and labor resources to meet business demands.
Support employee development, performance management, and training initiatives.
Ensure compliance with company policies, safety regulations, and operating procedures.
Partner with Security and Quality teams to maintain operational and regulatory compliance.
Drive continuous improvement initiatives that enhance productivity, accuracy, and customer satisfaction.
🔹 What You'll Bring
Education & Experience
High School Diploma or equivalent required.
Bachelor's degree in supply chain, Logistics, Business, or related field preferred.
5+ years of fulfillment, warehousing, distribution, logistics, or supply chain experience.
Previous supervisory or leadership experience required.
Experience with warehouse management systems and fulfillment processes.
Knowledge of ISO, OSHA, 5S, Lean, or continuous improvement practices preferred.
Skills & Abilities
Strong leadership and team development capabilities.
Excellent communication and interpersonal skills.
Strong organizational and problem-solving abilities.
Proficiency in Microsoft Office applications and operational systems.
Ability to prioritize tasks and manage multiple responsibilities.
Detail-oriented with a focus on quality and customer satisfaction.
Ability to work effectively in a fast-paced warehouse environment.
🔹 How You Will Be Successful
Passion for Cards
Help ensure products are delivered accurately and efficiently to support the customer experience.
Dedicated to Quality and Safety
Promote high standards for safety, quality, and operational excellence in every aspect of fulfillment.
Building Relationships
Build collaborative partnerships across departments while developing and supporting your team.
Integrity and Respect
Lead with accountability, professionalism, and a commitment to creating a positive workplace culture.
Challenging the Expected
Seek innovative ways to improve fulfillment processes, efficiency, and service performance.
Why Join MPG?
Millennium Print Group, a subsidiary of The Pokémon Company International, is the largest trading card printer in the world. We offer competitive pay, comprehensive benefits, career advancement opportunities, and the chance to work on products enjoyed by millions of fans worldwide.
Benefits Include
Competitive Compensation
Medical, Dental, and Vision Coverage
401(k) with Company Match
Paid Time Off and Holidays
Career Development Opportunities
Employee Assistance Program
Wellness Programs
Apply Today
Join the team behind some of the world's most iconic trading card products and help lead the fulfillment operation that brings them to customers around the globe.
Apply today and be part of the magic behind the cards.
#MillAll
What to Expect
MPG offers a leading-edge compensation package which includes the following:
A highly competitive compensation "above the industry" commensurate with experience which includes an annual incentive bonus plan
100% Employer-paid medical, dental base plan, vision, life/AD&D, and short-term and long-term disability, while subsidizing premiums for medical, dental, and vision for employee dependents
401(k) Plan with up to a 6% (dollar for dollar) Employer match
Health Savings/Flexible Spending Account options
Paid time off, including 10 company-paid holidays, plus 1 floating holiday
Employee Assistance Program
Comprehensive relocation package available for qualified candidates
And, much more!
Millennium Print Group is an Equal Opportunity Employer
The duties and responsibilities described above are essential functions of the job. The following qualifications are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.