Wealth Management Agency Operations Specialist

Guardian is seeking a Wealth Management Agency Operations Specialist to serve as a trusted operational partner to assigned Guardian agencies and Financial Advisors. You will support new business submissions, client account onboarding, asset movement, and ongoing wealth management servicing while helping improve submission quality and reduce not-in-good-order (NIGO) activity. Through proactive communication, education, and cross-functional coordination, you will resolve operational issues and create capacity for advisors to focus on client relationships, asset retention, and assets under management growth.

You are

A proactive, detail-oriented financial services professional who takes ownership of relationships and follows issues through resolution. You are comfortable managing multiple priorities, working independently, and bringing clarity to ambiguous requests by asking the right questions and connecting with the right partners. You build trust through clear communication, sound judgment, responsiveness, and a willingness to learn and apply feedback.

You have

Required Qualifications:

• Experience in the financial services industry within a service, operations, or sales support role.
• Understanding of broker-dealer systems and processes used for account opening, asset movements, and order entry.
• Demonstrated ability to work independently, exercise sound judgment, and collaborate across teams to drive issues to resolution.
• A track record of owning relationships, anticipating advisor or agency needs, communicating consistently, and following through without requiring direction.
• Strong attention to detail, organizational skills, and the ability to manage multiple priorities and time-sensitive requests effectively.
• A coachable, growth-oriented approach with a demonstrated ability to seek feedback and apply it to strengthen performance.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.

Preferred Qualifications

• Experience using Pershing NetX360, NetX Investor Reporting, Envestnet Portfolio Management, or another custodial or wealth management platform.
• Securities industry credentials such as the Securities Industry Essentials (SIE) exam and Series 7, or other certifications relevant to wealth management operations.

You will

• Own the day-to-day operational relationship with assigned agencies and Financial Advisors, anticipate needs, communicate status and next steps, and coordinate timely follow-through.
• Support brokerage and advisory client onboarding and servicing by processing or coordinating account opening, funding, annuity purchases, maintenance requests, advisor-directed transactions, and asset movements such as transfers, wires, checks, journals, and standing ACH instructions.
• Manage assigned mailboxes, customer relationship management agenda items, work baskets, proactive alerts, independent financial advisor activity, transfer status, open requests, and escalations, prioritizing time-sensitive and client-impacting work.
• Identify and remediate NIGOs, address paperwork deficiencies, analyze recurring submission issues, and provide targeted education on NetX360 workflows, alerts, platform adoption, and first-time-right practices.
• Resolve agency-level operational issues through consultative problem solving and cross-functional coordination, review activity for trends, and translate recurring pain points into education, job aids, process improvements, or additional support opportunities.

Location

• The primary location for this position is Bethlehem, Pennsylvania. This role follows a hybrid work arrangement, with employees working three days per week in the office and two days per week remotely.

Salary Range:

$60,290.00 - $90,440.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [email protected], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [email protected].

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. 

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.