Full-Time

Manager – Creative Operations

Posted on 5/9/2024

Intercom

Intercom

1,001-5,000 employees

AI-powered customer service solutions provider


Senior

San Francisco, CA, USA

Required Skills
Management
Marketing
Requirements
  • 5+ years of experience running Creative Operations in either agency or in-house creative studios
  • 3+ years managing people in project management/producing roles
  • Extensive program management experience on highly complex projects
  • Successful track record of successfully delivering multiple projects simultaneously across channels and mediums
  • Experience working closely with multi disciplinary creative teams
  • Strong knowledge of creative and production workflows for cross functional projects including integrated campaigns, digital, social media, video and print
  • Strong relationship building and partnering skills and ability to work with and influence all levels of management to individual contributors. Must be comfortable working with and presenting to C-suite leaders
  • Ability to handle ambiguity, can easily adapt as we build and refine our process and team
Responsibilities
  • Proactively identify, manage and drive efficiency with key operational processes to ensure creative process is considered and optimized
  • Lead and optimize capacity planning for the creative studio, partnering with Marketing leaders to ensure we have proper information to develop solid work forecasts
  • Introduce tools or methodologies that help us work more effectively
  • Lead and manage a small team of Brand Producers who own the Creative Studio team project plan
  • Be part of the Design Leads group that works to provide leadership on high-level projects that affect the trajectory of the Brand Design team
  • Build and maintain strong relationships with internal partners at Intercom and external vendors, effectively communicate project and workload tradeoffs
  • Build a diverse pipeline of external partners and vendors to supplement and support the creative team’s work eg: photographers, video editors, illustrators, animators, freelancers, agencies

Intercom offers an AI-powered customer service solution that automates conversations, resolves issues faster, and boosts customer satisfaction, with features such as AI-powered chatbots, automation tools, and a lightning-fast shared Inbox. The platform is used by over 25,000 global organizations, including Atlassian, Amazon, and Lyft Business, to deliver seamless customer experiences and send over 500 million messages per month.

Company Stage

Series D

Total Funding

$291.9M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

4%

1 year growth

8%

2 year growth

3%

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.