Victim Care Coordinator

Job Description

As a Victim Care Coordinator, you will be providing support to victims of crime across Greater Manchester and manage a caseload of referrals made by Greater Manchester Police. You'll be the primary point of contact throughout the victim’s journey, providing initial contact and assessment of the individual's needs, and tailoring support plans to meet these needs. This may include emotional or practical support from you directly, or signposting and advocacy on behalf of external partners.

In addition to managing a caseload of service users with varying needs, you'll also be the team's lead in a specialist area. As lead, you'll make sure our services and interventions relating to that specialism remain current, building relationships and expertise in this specialism and ensuring that Catch22 is positioned as a leader in the sector.

Main duties

• Provide effective interventions to support those in need whether be over the phone or in-person
• Reporting caseload to leadership and ensuring data is collected and recorded accurately.
• Other administrative duties. 
• Be a representative of Catch22 and engage with partnerships. This will involve attending engagement events, local community centres, and liaising with other organisations to ensure the service provides the best emotional support for victims.
• Become the lead specialist in one of the following areas:
  • Domestic Abuse
  • Sexual Violence
  • FGM
  • Children and Young People
  • Gangs and Knife Crime
  • Modern Day Slavery
  • Hate Crimes
  • Equality, Diversity and Inclusion
  • Fraud
  • Radicalisation

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Qualifications

We are looking for someone with the following skills, abilities and experience:

• Experience of working with or supporting vulnerable people, either through paid or voluntary employment, or even through personal experience.
• Knowledge of safeguarding
• A basic level of education – good verbal/written communication essential for writing evidence involved with casework. 
• Good level of basic IT skills - post will involve daily use of a variety of systems required for administrative duties and necessary reporting.
• Victim Care Coordinators must be non-judgmental and non-discriminatory. It is essential that the post holder recognises the hardship victims face and works effectively with a variety of skilled workers.  Post is subject to a diverse range of victims with a number of varying backgrounds. 
• Good communication – written and verbal communication.  Able to actively listen and understand the needs of service users. Communicate solutions to solve problems effectively for supporting service users.
• Victim Care Coordinators will need to be resilient and committed to achieving positive outcomes for our Service Users. 

Additional Information

Contract: 9 Month Fixed Term Maternity Cover. End date for fixed term contract 10th July 2027.

Hours: Full time, 37.5 hours per week. 

Salary: £26,650.00

The salary shown reflects the band for this role, with the final offer taking account of experience and relevant skills.

Location: You will spend 2 days per week in GMP Force HQ, Northampton Road, M40 5BP. The remainder of your time will be split between remote working and supporting victims in the community.

NOTE: During the 8 week onboarding period you will be required to work from the office on four days of the week.

Interview process: Two stages - group interview and 1-to- interview, both in person.

If you have any questions about the role or recruitment process, please contact [email protected]

Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. Please note that the NPPV Level 2 requirement for this role requires the post holder to have lived in the UK for the past three years. 

Access to a personal vehicle and a valid UK license are requirements for this role. 

Shift patterns:

Hours and days worked will change week-by-week on a rota basis. The work pattern will vary but start and end times of the day will be consistent across the week.

There will be occasional Saturday working (with a non-working week day during that week), which works out to roughly one Saturday in seven or eight.

Shift start times and end time will be between 0800-1800, and until 2000 on Wednesdays for one team. The work day will be 7.5 hours, with a 30 minute unpaid break for lunch, e.g. 8am to 4pm.

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Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Compensation: N/A to 26650 (GBP) (YEARLY)