Data Center Operations Technician 4

Description

Amazon is looking for a Data Center Operations Technician IV to join our growing team. You will perform hands-on work across the full lifecycle of data center IT infrastructure — installing, maintaining, troubleshooting, and decommissioning the servers, racks, and cabling that our customers depend on every day. Your technical judgment and ability to execute procedures safely and accurately will directly impact customer capacity and service reliability.

As a DCO Tech 4, you will work with minimal supervision across multiple data center domains, drive process improvements that scale across sites, and serve as an escalation point for junior team members. If you are a self-starter who thrives in a fast-paced, physical environment and wants to grow your technical leadership skills, we want to hear from you.

Key job responsibilities
- Perform procedures on data center IT infrastructure including rack installation and decommission, server deployment, component replacement, repair work, media destruction, audits, and inventory management.
- Troubleshoot and resolve hardware and systems issues by gathering data, conducting root cause analysis, documenting findings, and implementing or escalating solutions.
- Review and analyze workflows for optimization opportunities, identify errors, and create or update local and regional procedures to improve team throughput.
- Coordinate with operations engineers, network technicians, and capacity planning teams to execute projects and remove blockers across sites.
- Mentor and coach junior technicians, provide technical feedback, and act as a first point of escalation during emergent events.

A day in the life
You will start your shift by reviewing tickets in the workflow management system and prioritizing tasks for the day. From there you might rack and cable new server hardware, replace a failed component, or work alongside a network technician to troubleshoot a connectivity issue. Between hands-on tasks you will update documentation, flag process gaps to your manager, and check in with a newer teammate who is learning a repair procedure. When an emergent event comes in, you will respond promptly, follow established runbooks, and escalate to senior technicians or support teams when needed.

About the team
Our Data Center Operations team is responsible for the physical IT infrastructure that powers Amazon's services. We handle equipment installation, maintenance, decommission, and inventory management across multiple sites, and we continuously improve the procedures that keep our operations running safely and efficiently. We work closely with operations engineers, network teams, and capacity planners to deliver customer capacity on schedule. We are building an inclusive team where technicians at every level learn from one another and have a clear path to advance their careers.

Basic Qualifications

- 2+ years of computer/server hardware troubleshooting experience, or experience related IT
- 2+ years of computer layer 1/2 networking (including troubleshooting and repair) experience
- Work flexible schedule including weekends, nights, and holidays

Preferred Qualifications

- Knowledge of network design, protocols and troubleshooting
- Knowledge of Linux/Unix Administration
- Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering), or experience in professional or military IT-related roles
- Experience in a data center or other critical environment
- Experience training and onboarding of new team members

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.