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ZALORA Group

Online fashion marketplace in Southeast Asia

Apparel Key Account Manager

Full-TimeUpdated on 10/15/2026
No salary listed
Entry, Junior
Bachelor's
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
In Person
Sales & Account ManagementAccount Management

About the job

Requirements
  • 1–3 years of experience; fresh graduates are welcome to apply.
  • Excellent written and spoken English.
  • A bachelor's degree in Business, Marketing, Finance, or a related field.
  • Strong interpersonal and communication skills, with a collaborative and team-oriented approach.
  • Strong time-management skills and the ability to thrive in a fast-paced environment.
  • Comfort working in a multicultural environment.
  • Strong analytical skills and business acumen, with the ability to translate insights into actionable plans.
Responsibilities
  • Own the growth of an assigned portfolio of apparel brands and develop strategic business plans, identifying new opportunities and growth levers.
  • Build and maintain strong relationships with brands, serving as their go-to partner on ZALORA.
  • Identify market gaps, manage product assortment, and analyze sales performance to drive category and brand growth.
  • Work closely with internal teams, including Marketing and Merchandising, to align brand campaigns with ZALORA’s marketing calendar and ensure smooth execution.
  • Partner with international brands and internal stakeholders to continuously improve sales performance, operational execution, and customer experience.
  • Prepare and manage daily, weekly, and monthly reporting to enhance visibility of brand performance for senior management.
Desired Qualifications
  • Exposure to e-commerce is preferred.
  • Advanced Excel skills are preferred.

About the company

Zalora is an online fashion retailer in Southeast Asia that uses a marketplace model to offer a large product range from local and international brands. It earns revenue by taking a commission on each sale of items like clothing, footwear, accessories, and beauty products, without holding significant inventory. The platform competes by focusing on fashion and lifestyle, curating over 50,000 items and providing features such as trend updates and style edits to help shoppers discover products. By targeting young, tech-savvy consumers and niche markets (e.g., modest wear, plus sizes) and running promotions for first-time subscribers, Zalora aims to attract and retain customers in a competitive e-commerce space.

Company Size

1,001-5,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

$58.6M

Headquarters

Singapore, Singapore

Founded

2012

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Simplify's Take

What believers are saying

  • The March 2026 masterbrand launch strengthens partnerships and refreshes customer acquisition.
  • ZALORA’s AI chatbot lifted Singapore and Hong Kong satisfaction 20% year-on-year.
  • Grab PayLater on ZALORA reduces checkout friction and expands basket sizes.

What critics are saying

  • ZALORA cut 100 Southeast Asian jobs in April 2025, signaling fragile profitability.
  • GFG reported H1 2026 revenue down 3.5%, pressuring ZALORA’s growth engine.
  • Shopee, Lazada, and fast-fashion rivals compress margins and weaken ZALORA’s category moat.

What makes ZALORA Group unique

  • ZALORA launched ‘Got You Looking’ on February 20, 2026, sharpening its masterbrand.
  • Its six-market footprint spans Singapore, Malaysia, Hong Kong, Philippines, Indonesia, and Taiwan.
  • ZALORA combines fashion retail with omnichannel experiments like The Terminal and 1SS fulfillment.

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Benefits

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
MARKETING-INTERACTIVE
Feb 26th, 2025
ZALORA unveils the secret behind every fashionable family this Hari Raya

Meanwhile, in Singapore, ZALORA has collaborated with the Singapore Fashion Council to hold an intimate styling session showcasing intricate details of collections at Design Orchard.

MARKETECH APAC
Jun 7th, 2024
ZALORA launches AI-powered chatbot across SEA users

ZALORA launches ai-powered chatbot across SEA users.

Pamper.my
Nov 2nd, 2023
The Terminal by ZALORA: Immersive Retail Experience for Year-End Shopping Season

ZALORA has also partnered with PayLater by Grab to offer customers interest-free monthly payments or the option to pay it all next month and earn GrabRewards points.

Inside Retail Asia
Nov 2nd, 2023
Zalora launches omnichannel retail concept 'The Terminal by Zalora'

Online fashion platform Zalora has launched 'The Terminal by Zalora' - its omnichannel retail experience - to kick off the year-end shopping season.

Tech Coffee House
Aug 16th, 2023
ZALORA Launches TITAN: A Leap Towards AI-Powered Fashion E-commerce

ZALORA is propelling the Asian fashion e-commerce scene into the future with the launch of its revolutionary AI integration - TITAN.