Gurley Leep Automotive Family

Family-owned auto dealerships: sales and service

Mobile Service Advisor

Service Advising & EstimatingPosted on Nov 12

Full-timeSouth Bend, IN, USANo salary listedIn-person

About the Job

Requirements

A valid driver's license and a clean driving record are required.
Automotive knowledge is required.
Previous automotive service advisor experience is preferred.
Strong customer service and communication skills are required.
The ability to multitask in a fast-paced environment is required.
A professional, positive, and team-oriented attitude is required.
A commitment to providing an excellent customer experience is required.

Responsibilities

Welcome customers and accurately document their vehicle concerns.
Recommend maintenance and repairs based on manufacturer guidelines and technician recommendations.
Prepare repair orders and provide clear estimates.
Communicate with customers throughout the repair process.
Coordinate with the Mobile Service Truck.
Coordinate with technicians and the service team to keep repairs moving efficiently.
Review completed work with customers and explain recommendations.
Build lasting customer relationships and encourage repeat business.

Desired Qualifications

One year of dealership experience is preferred.

Description

Gurley Leep Ford is part of the Gurley Leep Automotive Family, a family-owned automotive group with 24 locations across five states and more than 1,500 team members. We’re looking for a motivated Mobile Service Advisor to join our team and help deliver an exceptional experience from check-in to vehicle pick-up.

The Mobile Service Advisor works out of our Gurley Leep Ford dealership where they help coordinate appointments and repairs for the Mobile Service Truck.

Why Gurley Leep Ford?

Family-friendly 5-day work schedule Monday through Saturday
Competitive compensation and bonus opportunities
Medical, dental and life insurance
401(k) with company match
Paid time off
Vacation savings program with company match
Opportunities to grow your automotive career

What You'll Do

Welcome customers and accurately document their vehicle concerns
Recommend maintenance and repairs based on manufacturer guidelines and technician recommendations
Prepare repair orders and provide clear estimates
Communicate with customers throughout the repair process
Coordinate with the Mobile Service Truck
Coordinate with technicians and the service team to keep repairs moving efficiently
Review completed work with customers and explain recommendations
Build lasting customer relationships and encourage repeat business

What We're Looking For

Previous automotive service advisor experience is preferred
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Professional, positive and team-oriented attitude
Automotive knowledge and a commitment to providing excellent customer experience

If you're ready to build your career with a growing, family-owned automotive group, apply today and join Gurley Leep Ford!

GLF123

Requirements

Valid driver's license and clean driving record
Automotive knowledge and 1 year of dealership experience preferred

About the Company

Gurley Leep Automotive Family

Family-owned auto dealerships: sales and service

Gurley Leep Automotive Family runs a regional network of 36 car franchises across 22–23 locations in five Midwest states, selling new and pre-owned vehicles including luxury brands and offering in-house financing, service, and parts. Customers purchase vehicles or arrange financing, while the company’s service department handles routine maintenance and complex repairs, supported by a parts operation for repairs and upgrades. The key differentiator is its family-owned structure guiding a multi-franchise network under one banner, with continued expansion into new markets like Indianapolis. Its goal is to grow its footprint in the Midwest while providing integrated vehicle sales, service, and parts through a family-led organization that sustains employment.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: United States
Founded: 1977

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