Full-Time

Senior AI UX Designer

Posted on 3/21/2026

Veterans United

Veterans United

1,001-5,000 employees

VA loan origination and servicing

No salary listed

Columbia, MO, USA

In Person

Category
UI/UX & Design (1)
Required Skills
UI/UX Design
Usability Testing/Engineering
Machine Learning
Product Design
Requirements
  • 5+ years of UX/UI or product design experience, with at least 2 years working in AI, machine learning, or data-rich tools
Responsibilities
  • Design end-to-end experiences for AI-powered tools—from early concepts to polished UIs, prototypes to production
  • Turn complexity into clarity by translating emerging AI capabilities into simple, intuitive interactions
  • Test early, test often. Collaborate with product, engineering, and research to validate ideas and refine with real feedback
  • Keep users at the center. Design for trust, champion accessibility, and advocate for ethical, human-first AI
  • Mentor and guide junior designers as we continue growing our team and our impact
  • Help Veterans into homes while building industry-shaping homebuying technology
Desired Qualifications
  • A strong portfolio that shows how you’ve shaped complex interfaces into clear, user-friendly experiences
  • Serious design chops–you make things look good
  • You thrive in fast-paced, iteration-driven teams—and know how to work closely with product managers, engineers, and researchers to get things done right
  • You care deeply about your users, your team, and the quality of every experience you help create. You have working knowledge of accessibility best practices and a belief that good design is design for everyone
  • You’ve designed conversational UIs or built experiences powered by natural language processing, predictive models, or generative AI
  • You’ve got front-end dev skills to match your design talent—you can translate your mocks into production-ready HTML, CSS/SASS and JavaScript

Veterans United Home Loans provides VA-backed mortgage lending services for veterans and active-duty personnel, handling loan origination and loan servicing. Its core product is a VA loan guaranteed by the VA, typically with no down payment, competitive rates, and limited closing costs, with guidance through the application and ongoing mortgage management. The company differentiates itself by focusing on military families, offering dedicated military advisors and educational resources, and supporting communities through the Veterans United Foundation. Its goal is to help veterans achieve homeownership and improve their lives through ongoing support and outreach.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Columbia, South Carolina

Founded

2002

Simplify Jobs

Simplify's Take

What believers are saying

  • VA loan volume rose from $17.65 billion in 2023 to $19.29 billion in 2024.
  • Predicts 2025 market stabilization boosts buyer activity and originations.
  • Survey shows 32% of homebuyers use AI, enhancing Veterans United's digital tools.

What critics are saying

  • Class-action lawsuit filed April 2025 alleges deceptive VA branding and steering.
  • RESPA violations claim referral payments mislead veterans to costlier loans.
  • CFPB enforcement imposes fines and marketing restrictions within 12 months.

What makes Veterans United unique

  • Veterans United leads VA lending with $19.29 billion volume in 2024.
  • Specializes exclusively in VA loans for veterans and military families.
  • Integrates Veterans United Realty for bundled veteran homebuying savings.

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Benefits

Flexible Work Hours

Professional Development Budget

Company News

Finder
Feb 25th, 2026
Frequently asked questions

Frequently asked questions. * Veterans United is a mortgage lender based in Columbia, Missouri, that specializes in VA home loans for veterans, active-duty service members and surviving spouses. Founded in 2002, it has closed more than half a million VA loans and have been the #1 VA purchase lender for nine consecutive years. * Not if you meet the basic requirements: a 620 credit score and steady income. Since it specializes in VA loans, you'll also need to meet VA eligibility requirements (service requirements and a Certificate of Eligibility). If your credit needs work, it offers free credit counseling to help you qualify, a service that's helped over 50,000 veterans improve their scores. * Yes. Veterans United is a direct mortgage lender licensed to operate in all 50 states. It originates loans rather than acting as a broker. * Veterans United specializes in VA loans (purchase, refinance, cash-out refinance, IRRRL), but it also offers FHA, USDA, conventional and jumbo loans. However, it doesn't directly offer home equity loans or HELOCs. These types of loans are available through its partner, U.S. Bank. * Not directly. Veterans United partners with U.S. Bank to offer home equity loans and HELOCs. If you're interested in these products, Veterans United does an initial screening and refers you to U.S. Bank. Alternatively, Veterans United directly offers VA cash-out refinances, which allow you to refinance your mortgage and take cash from your home's equity without needing a separate lender. * The average closing time is about 34 days, faster than the national average. Some borrowers close in as little as three weeks, especially with VA loans. * Absolutely. Its 24/7 customer service and fully online/mobile process make itideal for service members stationed internationally. You can upload documents, track your loan progress and communicate with your team from anywhere in the world. * If your credit score is below 620, you won't initially qualify for a loan. However, Veterans United offers free credit counseling to help you improve your score. Its service has helped over 50,000 veterans build their credit and eventually qualify for a home loan. Sources. Contributor Christi Gorbett is a freelance writer with more than eight years of experience and a master's degree in English. She's created a wide range of content for banks, financial product comparison sites, and marketing companies on topics like small business loans, credit cards, mortgages, retirement planning, lender reviews, and more. As a former teacher, Christi excels at making complex financial topics accessible and easy to understand. Her interest in finance grew when she returned to the U.S. after living in South Korea for nearly a decade. This shift was driven by several personal financial challenges: rebuilding her financial base after the move home, starting her own business, and catching up on retirement savings. These experiences deepened Christi's practical understanding of finance and intensified her interest in the field. See full profile More resources on Finder Mortgage guides Loan types Finder group compare the following lenders and brokers Term length Mortgage cost by amount Mortgage calculators

HousingWire
Feb 19th, 2026
Veterans United hit with lawsuit claiming deceptive branding, steering

Veterans United hit with lawsuit claiming deceptive branding, steering. Complaint cites RESPA violations, referral payments to agents and confusion over VA affiliation Article Summary. A class-action lawsuit accuses Veterans United Home Loans of misleading veterans about its VA affiliation and steering them to more expensive loans, citing violations of federal and Missouri laws. AI Summary Veteran homebuyers are accusing Veterans United Home Loans, owned by Mortgage Research Center, of falsely presenting itself as part of the federal government and steering borrowers toward more costly loans, according to a class-action lawsuit filed this week in Michigan. The complaint alleges that the private, for-profit corporation that's unaffiliated with the military designed its website to mislead homebuyers into believing it is connected to the U.S. Department of Veterans Affairs (VA). It cites "multiple real estate and loan officers" who say they routinely lose business because borrowers believe they must use Veterans United "since it's part of the VA." The company was founded and is run by three individuals with no military service records, the complaint states. Chad Moller, corporate communications manager for Veterans United, sent a statement to HousingWire that disputes the allegations. "For 24 years we have been committed to serving Veterans and military families with love, care and respect," the statement read. "We're aware of the lawsuit that was filed. We deny the accusations and look forward to disputing this through the legal process. Because this is pending litigation, we can't comment further." The lawsuit was filed Wednesday in the U.S. District Court for the Western District of Missouri against Veterans United and Veterans Realty, owned by Realty Search Solutions LLC. Attorneys representing the plaintiffs said they have spoken with roughly half a dozen real estate agents and loan officers across the country with firsthand experience involving VA home loans.

PR Newswire
May 19th, 2025
Veterans United Names Best Cities For Veterans To Live In 2025

New study ranks Myrtle Beach, S.C., Atlantic City, N.J., and Lawrence, Kan. among top destinations for Veterans and military families. COLUMBIA, Mo., May 19, 2025 /PRNewswire/ -- Veterans United Home Loans, the nation's largest VA lender, released its 2025 Best Cities for Veterans to Live list today. While Midwest metros continue to offer affordability and access, this year's rankings show a noticeable rise in appeal along the coasts. The Top 10 overall markets for Veterans and service members are: Myrtle Beach-Conway-North Myrtle Beach, S.C.; Atlantic City-Hammonton, N.J.; Lawrence, Kan.; Sioux Falls, S.D.; Battle Creek, Mich.; Decatur, Ill.; Cleveland, Ohio; Altoona, Pa.; Rapid City, S.D.; and Lawton, Okla

PR Newswire
Apr 23rd, 2025
Multigenerational Living A Priority For Nearly 3-In-10 Prospective Homebuyers, Veterans United Survey Finds

Increase fueled by caregiving needs and affordabilityCOLUMBIA, Mo. , April 23, 2025 /PRNewswire/ -- As families think ahead to their next move, many are considering how to bring loved ones under one roof—whether to care for aging parents, support adult children or share household expenses. Nearly 3-in-10 prospective buyers (28%) plan to purchase a home that will include family members from multiple generations, according to a new survey released today by Veterans United Home Loans, the nation's largest VA lender.The nationwide survey of 900 would-be buyers highlights the rising influence of family dynamics and financial considerations in the homebuying journey.Aging parents who need care (29%) was the top reason for seeking a home that can accommodate family members. Others said extended family members may help cover costs (21%), and grandparents sometimes contribute financially so the family can live in a certain area or spend part of the year together (27%)."Multigenerational homes are more than a trend: They are a meaningful solution for families looking to care for one another while making the most of their homebuying power," said Chris Birk, vice president of mortgage insight at Veterans United. "We're seeing buyers become increasingly thoughtful about how their home can serve not just themselves, but their broader family members."The Veterans United survey found that multigenerational living could be a fast-growing trend.According to the National Association of Realtors' 2025 Profile of Home Buyers and Sellers, 17% of recent buyers purchased a multigenerational home last year to reduce costs, care for aging relatives or to accommodate adult children moving back in. NAR also found that 36% of multigenerational buyers cited cost savings as their top reason, followed by caregiving for aging parents (25%) and supporting adult children returning home (21%).Why buyers are choosing multigenerational livingAbout 1-in-3 buyers cited the need to move aging parents into the home to provide care and support

The Truth About Mortgage
Mar 24th, 2025
Veterans United the Top VA Loan Lender in 2024 for Third Straight Year

Well, another year is in the books at the VA, and like prior years, Veterans United topped the list as the #1 VA loan lender in America.

INACTIVE