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City of Aurora

Municipal government delivering public safety services

Recreation Manager

Business OperationsPosted on Nov 9
Full-timeAurora, CO, USA$95.5k - $149.2k /yr

About the Job

Requirements

  • A bachelor's degree in a related field, or an equivalent combination of education, training, and experience demonstrating the required knowledge, skills, and abilities.
  • At least 5 years of progressively responsible experience in programming, facility operations, community services, or a related field serving a community of at least 100,000 citizens.
  • At least 5 years of supervisory experience managing full-time and/or part-time staff.
  • Knowledge of business English, spelling, and math; customer service best practices; and industry-related software for memberships, program registrations, and permits.
  • Intermediate knowledge of facility design, construction, and/or renovation projects, including interfacing with planning and maintenance staff.
  • Strong knowledge of managing public facilities, including operations, risk management, and customer service.
  • Skills in developing and managing budgets and monitoring revenues and expenditures; planning, implementing, and evaluating programs and services; researching, developing, and/or deploying policies, procedures, and standard operating procedures; managing customer concerns, conflict resolution, and public engagement; managing large, diverse teams; strategic thinking and planning; and public speaking and presenting.
  • Ability to coordinate marketing, outreach, and customer communication efforts; develop innovative and authentic programming; navigate cultural dynamics and accessibility challenges; establish and maintain effective working relationships with department and city staff, vendors, contractors, community organizations, partner agencies, elected officials, and the public; motivate staff, promote professional development, and hold employees accountable; apply critical thinking and sound judgment; communicate verbally, in writing, and through presentations; synthesize complex information for decision-makers; understand, interpret, and apply rules, regulations, and policies; set goals, prioritize and implement initiatives, and drive results; work effectively in a fast-paced, high-pressure environment; manage multiple priorities and projects simultaneously; maintain accurate records and prepare reports; and handle sensitive situations with tact and diplomacy.
  • Must be able to perform light physical work involving moving no more than 20 pounds, with occasional pushing, pulling, bending, stooping, lifting, carrying, walking, and standing for extended periods; frequent hand/eye coordination to operate a computer keyboard and office equipment; clear vision to read reports, computer data, and other written material; and frequent speech and hearing to communicate with employees and citizens.
  • May be required to work as essential personnel when the city declares an emergency or disaster.
  • Must undergo a thorough criminal background check as a condition of employment.
  • Applicants selected for safety-sensitive positions must pass drug screening as a condition of employment.
  • Employment references will be conducted for finalists.
  • Must comply with employment eligibility verification requirements; government-issued identification may be requested as permitted by law.

Responsibilities

  • Serve as an executive member of the division management team and assist in developing and implementing long-range plans, strategies, and complex projects.
  • Recruit, select, assign, supervise, develop, and evaluate staff.
  • Administer corrective action, discipline, and termination procedures as necessary.
  • Develop budgets and monitor and forecast revenue, expenditures, and cost recovery.
  • Monitor and propose fee changes for programs, services, and facilities.
  • Administer contracts, procurement activities, and agreements in accordance with applicable policies and procedures.
  • Evaluate and collaborate on corporate and community partnership proposals and grant opportunities.
  • Provide recommendations on facility design and construction priorities and may serve as the agency representative for projects.
  • Assess facility and equipment condition and functionality and recommend capital improvements and replacements as needed.
  • Continuously evaluate programs, services, and operations to improve consistency, efficiency, and customer satisfaction and align with community needs.
  • Propose, develop, and institute divisional policies, procedures, and standard operating procedures.
  • Ensure compliance with regulations, safety standards, and legal requirements by conducting regular inspections and addressing potential hazards or compliance issues.
  • Coordinate marketing, outreach, and customer communication efforts to support awareness, enrollment, and participation.
  • Provide general oversight of software usage for memberships, program registrations, and permits, and of customer-facing systems.
  • Build and maintain positive relationships with department and city staff, vendors, contractors, community organizations, partner agencies, elected officials, and the public.
  • May serve as a liaison to boards and provide reports and presentations to committees, boards, and City Council as requested.
  • Perform other duties as assigned.

Desired Qualifications

  • A master's degree in a related field.
  • Experience in local government.
  • Certified Parks and Recreation Professional certification.
  • Industry-related certifications.

About the Company

City of Aurora

Municipal government delivering public safety services

Aurora is a city government that provides municipal services to Aurora, Colorado. It delivers public safety, emergency dispatch, water treatment, parks, and other city services to a diverse population of more than 400,000 residents. How it works: city departments and staff operate programs and facilities (like the police and fire departments and water treatment plants) to meet residents’ needs, guided by policies from the city government and a focus on customer service. How it differentiates itself: Aurora highlights its award-winning services—its 911 dispatch center has been recognized twice by Congress, and its water plants consistently win water-quality awards—along with a strong emphasis on Core4 values (integrity, respect, professionalism, and customer service) and a diverse, inclusive community. What the city’s goal is: to be a safe, vibrant place to live, work, and play by delivering high-quality public services and maintaining community trust.

Company size
1,001-5,000
Company stage
Grant
Total funding
$50K
Headquarters
Aurora, CO
Founded
1891

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