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B&Q

UK home improvement and garden retailer

Store to Home Picker

Checkout & Customer ServicePosted on Nov 11
Part-timeSouthend-on-Sea, UK

About the Job

Requirements

  • Communicate confidently and build relationships with customers face to face and over the phone.
  • Prioritise time effectively and keep work organised and simple.
  • Be comfortable with some heavy lifting.
  • Be willing to learn new technology and ways of working.
  • Be available to work a rota that includes weekends, evenings and bank holidays.

Responsibilities

  • Share product knowledge with customers and support their ideas on the shop floor or by phone.
  • Work safely and efficiently while focusing on customer needs.
  • Support the one-hour click-and-collect service.
  • Support courier, click-and-collect and home-delivery services.

About the Company

B&Q

UK home improvement and garden retailer

B&Q is the UK’s leading home improvement and garden retailer, with 311 stores in the UK and Ireland and more than 100,000 products available to order at diy.com for home delivery or click-and-collect. It operates a UK home improvement marketplace launched in March 2022, providing more choice and an integrated shopping experience that includes in-store returns for many products and evolving Click + Collect options. The company employs over 21,000 colleagues who support customers wearing its iconic orange aprons. Each year, more than 20 million people use B&Q to improve their homes, while the business pursues sustainable sourcing and community initiatives through the B&Q Foundation and Shelter, and reports on responsible business. B&Q is part of Kingfisher plc, which runs about 2,000 stores across 8 European countries. Its goal is to help customers enhance their homes through multi-channel retail and marketplace growth while operating responsibly and supporting communities.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Eastleigh, United Kingdom
Founded
1969

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