GBM

Online auction platform with bidder incentives

Outsourcing Services Manager

IT OperationsConfirmed live in the last 24 hours

Full-timeHondurasNo salary listedIn-person

About the Job

Requirements

Bachelor's degree in Computer Engineering, Software Engineering, or a related field.
At least 3 years of experience as a Service Delivery Manager, manager, chief, or supervisor in IT services such as operations, infrastructure, or applications.
Knowledge of managing technology components, including servers, storage, operating systems, databases, monitoring, and networking.
Experience with ITIL and knowledge of project management.
Intermediate English proficiency.
Intermediate Microsoft Office proficiency.

Responsibilities

Define the service scope, needs, and work plan for service delivery.
Verify that service contractual obligations are included and fulfilled in daily operations.
Ensure compliance with the operational plan defined for contracts, taking ITIL best practices into account.
Coordinate the integration of technical resources from different GBM areas.
Ensure the reliability and timely presentation of service management reports to the client.
Ensure SLA compliance and take corrective action when required.
Ensure contract requirements are met, coordinate work teams, maintain client satisfaction, manage conflicts and service improvements, and ensure service profitability.

Desired Qualifications

ITIL certification.

Descripción:

Responsable de gestión de servicio tercerizado. Asegura cumplimiento de requerimientos de contrato, orquesta equipos de trabajo, garantiza satisfacción de cliente, gestiona conflictos y mejoras al servicio, garantiza cumplir los SLAs y rentabilidad.

Responsabilidades:

- Responsable de asegurar la definición del alcance, necesidades, plan de trabajo, entre otros para entrega del servicio.
- Verifica la inclusión de las obligaciones contractuales del servicio y su cumplimiento en la operación diaria.
- Asegura cumplimiento del plan operativo definido para los contratos tomando en cuenta las mejores prácticas de ITIL
- Gestiona la integración de los recursos técnicos de diferentes áreas de GBM
- Asegura la confiabilidad y presentación oportuna de los informes de gestión del servicio al cliente.
- Asegura cumplimiento de los SLAs y toma acción correctiva cuando se requiera.

Requisitos:
Formación: Bachillerato en Ingeniería en Informática, Software o carrera afín.
Experiencia: 3 años de experiencia como Service Delivery Manager, gerente, jefe o supervisor en servicios de TI (Operaciones, Infraestructura, Aplicaciones, etc).

Conocimientos técnicos:
Conocimientos en gestión de componentes tecnológicos (Servidores, Storage, SO, BD, Monitoreo, Networking, etc). Experiencia en ITIL y conocimiento en Dirección de Proyectos.

Comentarios adicionales:
Inglés: Intermedio
Certificado IITIL: Deseable
Microsoft Office: Intermedio

About the Company

GBM

Online auction platform with bidder incentives

GBM operates gbm.auction, an online auction platform that pays bidders a payout whenever another bidder places a higher bid using its Bidder Incentive Auction™. The system uses proprietary auction technology to create ongoing bidding incentives, so bidders can earn cash rewards even if they don’t win, while auctioneers can push higher final prices. It differentiates itself from typical online auctions by replacing the zero-sum dynamic with continued participation incentives and is connected to Bidwrangler, a related platform. The goal is to increase bidding activity and hammer prices, improve bidder engagement, and grow the collectibles market.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: London, United Kingdom
Founded: 2020

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