RMA Coordinator - Cx Material Fulfillment
No salary listed
Mid, Senior
Memphis, TN, USA
In PersonOnsite manufacturing and fulfillment environment.
Warehouse & FulfillmentPicking & Packing
Company Historically Provides H1B Sponsorship
About the job
Requirements
- Three to five years of relevant experience, or an equivalent combination of education and experience.
- Must be able to obtain and maintain all required job-related certifications.
- Experience with RMA, fulfillment, shipping, or material coordination in a manufacturing environment.
- Ability to read and interpret pull lists, packing lists, work instructions, and shipping documentation.
- Working knowledge of Microsoft Excel, Outlook, and Teams.
- Strong organization, prioritization, and attention to detail in a fast-paced environment.
- Clear communication and problem-solving skills across Quality, Planning, Inventory Control, Shipping, and Project Management.
- Ability to stand, walk, bend, reach, and perform repetitive tasks for extended periods, with or without reasonable accommodation.
- Ability to lift and move materials up to 40 pounds, with or without reasonable accommodation; mechanical lifting devices and team lifts may be used.
Responsibilities
- Verify quantity, paperwork, and system work of materials.
- Verify system status and documentation accuracy against physical material, and provide the RMA planner with the information needed to complete SAP transactions.
- Lead the workcell to meet agreed RMA turnaround times and commits as communicated by the RMA planner; provide real-time feedback when commits are in jeopardy.
- Work closely with the RMA planner, Planning, Inventory Control, and the Quality Supervisor to ensure the resources needed to meet commits are available.
- Track order progress to ensure orders move through the process in time to meet committed delivery dates.
- Communicate problems, concerns, and recommendations to the workcell support staff.
- Maintain required documentation and files, including delivery and shipping documentation.
- Monitor staged material and pull completion status; verify all required components are available and verified before shipment preparation begins.
- Support urgent, expedited, and customer-critical commissioning and field requests, adjusting workcell priorities as needed.
- Perform packing and shipment preparation for RMA, commissioning, and field support orders.
- Verify material against pull lists and packing requirements, including part number, revision, quantity, and labeling.
- Package material using approved methods and prepare skids, pallets, and crates for shipping.
- Coordinate Quality and Outbound Audit inspections and resolve identified discrepancies.
- Release material to shipping in line with customer requirements and shipping schedules, and communicate status to the RMA planner.
- Provide the workcell with priorities and direction to meet commits.
- Provide daily direction and guidance to the Dedicated CX Puller, including pull priorities and staging requirements.
- Identify and remove bottlenecks in the fulfillment flow, and balance daily workload across the workcell to keep orders moving.
- Order necessary components, boxes, and tools from the stockroom and provide them to the team.
- Provide direction and support to group leaders to ensure they are meeting customer needs.
- Escalate shortages, inventory discrepancies, and material issues to Inventory Control and Planning.
- Support onboarding and training of new team members on packout, safety, and quality standards.
- Own 5S and visual management standards for the fulfillment line, including labeling, floor markings, staging locations, and workcell audit readiness.
- Control shop floor supplies and consumable stock, including packaging materials, boxes, crating, labels, and tooling; maintain minimum levels and reorder to prevent shortages that stop packout.
- Read Deviations and Work Instructions and ensure necessary actions are performed relative to RMA and commissioning orders; ensure the team provides work instructions and rework packages for upgrades or complicated rework.
- Track workcell performance measures such as on-time shipment, shipment accuracy, and turnaround time, and drive process improvements and standard work.
- Participate in Lean and continuous improvement initiatives within the fulfillment workcell.
- Adhere to all safety and health rules and regulations associated with this position and as directed by the supervisor.
- Comply with and follow all procedures within the company security policy.
Desired Qualifications
- High school diploma or equivalent.
- Experience supporting commissioning, field service, or customer escalation requirements.
- Knowledge of outbound quality inspection and freight or shipping documentation processes.
- Previous experience leading or coordinating a small operational team.
- Lean Manufacturing or 5S experience.
- Familiarity with Oracle, SAP, or Procore.
About the company
Jabil designs and manufactures electronics and other products for companies that sell them under their own brands, including makers of AI data center hardware, medical devices, cars, and defense systems. Customers bring a product idea or design, and Jabil handles the engineering, sources the parts, builds the product at scale, and manages the supply chain behind it. The work runs through a global network of factories, so one partner can build products for customers across many markets, from data center racks to medical equipment. Jabil earns revenue through manufacturing and engineering service contracts with these brands. The company was founded in 1966 and is based in St. Petersburg, Florida.
Company Size
10,001+
Company Stage
IPO
Headquarters
Saint Petersburg, Florida
Founded
1966
Get referred to Jabil
See people who can refer or advise you
Simplify's Take
What believers are saying
- Revenue is climbing fast: fiscal 2026 sales rose 21% to $36.0 billion, Jabil reported in September 2026.
- More growth is planned: in September 2026, Jabil guided fiscal 2027 revenue to $44.5 billion, up about 24%.
- Volunteering is built into the culture: employees logged more than 529,000 volunteer hours in fiscal 2026.
What critics are saying
- Cost cutting continues: in September 2026, Jabil disclosed $97 million in fiscal 2026 restructuring charges.
- Local jobs get cut: a February 2026 notice eliminated 21 jobs at its Benicia, California site.
- Margins stay thin: Jabil guides its fiscal 2027 core operating margin to 6.1% even as revenue grows.
What makes Jabil unique
- Few rivals match its reach: over 400 customers are served from more than 120 sites in 30-plus countries.
- It is taking on design work: in September 2026, CEO Mike Dastoor said Jabil handles more customer engineering complexity.
- Medical is a dedicated line: owned subsidiaries NyproMold and NP Medical run their own operations in Massachusetts.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Remote Work Options
- 401(k) Retirement Plan
- Paid Vacation