In PersonOnsite-only in Evanston; must be available for rotating shifts, including rotating Saturdays.
Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
An associate’s degree or five years of related experience in lieu of a degree.
At least one year of experience in a healthcare or customer service role.
Strong communication skills and an empathetic approach to patient care.
Detail orientation, organizational skills, and problem-solving abilities.
Ability to work across multiple locations if needed.
Proficiency in healthcare technology and electronic medical record systems.
Availability to work any of the listed rotating shifts, including rotating Saturdays.
Responsibilities
Provide customer service to patients via phone, email, SMS, and the patient portal.
Serve as the first point of contact for new and returning patients.
Address inquiries, schedule appointments, respond to medication requests, and coordinate care.
Assist with patient emergencies or admissions in a calm, supportive manner.
Maintain and update patient records accurately.
Support communication of provider messages, appointment reminders, and follow-ups.
Generate and review reports to support efficient patient care.
Facilitate medication refill requests and coordinate with pharmacies and providers.
Communicate medication policies and timelines clearly to patients.
Explain insurance coverage, co-pays, deductibles, and prior authorizations to patients.
Verify insurance coverage and collect payments.
Ensure accurate billing and reconcile daily payment batches.
Greet, check in, and check out patients.
Support provider scheduling and maximize appointment slot utilization.
Assist with clinic operations and leadership initiatives as needed.
Work with providers, clinical leadership, and operations staff to support scheduling, patient communication, medication coordination, and insurance verification.
Act as a liaison between patients and providers to help patients navigate their mental health care.
About Clarity Clinic, PLLC
Clarity Clinic is an interdisciplinary private practice bringing together Psychiatrists, Advanced Practice Providers (PAs, NPs), Psychologists, and Therapists. Our mission is to guide the whole person toward clarity and mental wellness through exceptional, holistic care. We offer a broad range of specialties and treatment approaches — including medication management, psychological assessment, and psychotherapy — to support people wherever they are in life. Through this multidisciplinary model, we're redefining what accessible, comprehensive mental health care looks like.
We are seeking a dedicated and compassionate Patient Care Coordinator (PCC) to join our growing team. As the first point of contact for patients, the PCC plays a vital role in ensuring a seamless and positive experience through every stage of care. This full-time, onsite-only position blends administrative healthcare operations with high-touch, empathetic service.
Location:501 Davis St, Evanston, IL 60201
In this role, you will:
Work closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and more. You will also act as a liaison between patients and providers, helping patients navigate their mental health care with professionalism, warmth, and clarity.
Schedules: Candidates will rotate the following shift schedule(s). Must be available to work any of the following shifts (below).
Shift I: 7:30am - 4:00pm
Shift II: 8:00am - 4:30pm or 9:00am - 5:30pm
Shift III: 12:00pm - 8:30pm
Saturday: 9:00am - 5:00pm (rotating)
Key Responsibilities:
Patient Communication & Support
Provide exceptional customer service via phone, email, SMS, and patient portal
Serve as the welcoming, professional first point of contact for new and returning patients
Address inquiries, appointment scheduling, medication requests, and care coordination
Assist with patient emergencies or admissions in a calm, supportive manner
Electronic Medical Records (EMR) & Patient Management
Accurately maintain and update patient records
Support communication of provider messages, appointment reminders, and follow-ups
Generate and review reports to ensure smooth, efficient patient care
Medication Coordination
Facilitate medication refill requests and coordinate with pharmacies and providers
Support patients with clear communication regarding medication policies and timelines
Insurance Navigation & Billing
Explain coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms
Verify insurance coverage and collect payments professionally and compassionately
Ensure accurate billing and reconcile daily payment batches
Clinical Operations
Greet, check in, and check out patients in a friendly and timely manner
Support provider scheduling and maximize appointment slot utilization
Assist with clinic operations and leadership initiatives as needed
Qualifications
Associate’s degree or five years of related experience in lieu of a degree
Minimum of 1 year experience in a healthcare or customer service role
Strong communication skills with a warm, empathetic approach to patient care
Detail-oriented with strong organizational and problem-solving abilities
Ability to work across multiple locations if needed
Proficiency in healthcare technology and EMR systems
Perks & Benefits:
Compensation: $23.00-$25.00 per hour (Full-time)
Full comprehensive benefits package including health, dental, vision, EAP services and more
Monthly Wellness Services Reimbursement
401k match up to 4%
Opportunities for growth and professional development
Accrued PTO and sick/wellness days
We celebrate diversity when it comes to all backgrounds and identities, and we encourage applications from minorities, LGBTQ+ individuals, candidates of all ages, and nontraditional backgrounds. Clarity Clinic an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Please stay alert to protect yourself from sophisticated job scams during the recruiting process. Only emails that come from claritychi.com are legitimate recruiting messages. Our HR Team will not send emails from other domains, or message you using WhatsApp or text messaging. We conduct all interviews by phone or video, and we will never ask you for money or to download software either during the interview process, credentialing or during our onboarding process. More tips from the FTC to avoid job scams:https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html